Own a large B2B SaaS customer portfolio, driving product adoption, renewals, retention, expansion, and upsell revenue. Build trusted relationships with decision-makers, provide strategic recommendations, create customer-facing materials, monitor usage and health metrics, and identify growth opportunities. The role carries a quota and requires in-office attendance at least three days per week in New York City.
Description
The Role
Requirements
What Success Looks Like
How We Work at Air
Benefits
Air is a Creative Ops System for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised +$70m from world-class venture capital groups including Avenir, Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.
This role requires in-office attendance at least 3 days/week in New York City.
The Role
As a Scaled Account Manager at Air, you'll own a large book of business and serve as a strategic partner to your customers — educating them on new product lines and tiers, driving adoption, and identifying upsell opportunities that align with their needs. Your goal: ensure every customer realizes the full value of Air's evolving platform while growing revenue through smart, intentional account management.
This is a revenue-generating role that blends relationship building with real business impact. You'll carry a quota with variable compensation, directly tying your success to the company's growth.
We're looking for someone who is customer-obsessed, commercially minded, and energized by building relationships that drive results. You're resourceful, low-ego, and take full ownership of outcomes. You don't wait for permission — you find a way.
Requirements
You thrive in fast-moving environments where ownership matters. You're energetic, focused, and bring genuine determination to your work every day. Startup life means wearing multiple hats — and you see that as an opportunity, not a burden.
Experience
- 2+ years as an Account Manager or Account Executive in a B2B SaaS environment.
- Demonstrated ability to drive revenue through expansion, renewals, and product adoption.
- Consistent track record of meeting or exceeding quota and key performance targets.
- Strong relationship management skills with the ability to build trust and influence decision-makers at every level.
- Effective storyteller — comfortable creating polished, customer-facing materials like onboarding guides, QBRs, and success plans.
- Data-driven approach to managing your book, tracking product usage, health scores, engagement, and retention to inform how you prioritize and act.
- High personal standards, pride in your work, and a desire to build something meaningful alongside a driven, collaborative team.
Revenue Growth & Retention: You own your number. By deeply understanding your accounts, identifying expansion opportunities, and driving adoption of new product lines and tiers, you consistently grow revenue while maintaining strong retention across your book.
Product Adoption & Upsell: You're a consultative seller who educates customers on the full value of Air's platform. You connect product capabilities to business outcomes, making upsells feel like solutions — not pitches.
Trusted Partnerships: You're not order-taking — you're advising. Customers see you as a strategic partner because you understand their business, bring proactive recommendations, and consistently deliver on what you commit to.
Customer Advocacy: Your best customers become your best pipeline. They refer peers, participate in case studies, and champion Air internally — because you've built real trust and delivered real results.
- Act like a driver: Take initiative and ownership without waiting to be told.
- Work in public: Share ideas openly, get feedback early, and collaborate across teams.
- Play to win: Aim high and bring creativity, adaptability, and focus to your work.
- Say the hard thing: Give and receive feedback with clarity and respect.
- Disagree and commit: Debate honestly, then align quickly to move forward together.
Why Air?
- Growth and Impact: Join a rapidly scaling company with a mission to transform the creative ops space. Your work will have a direct, tangible impact on our ARR growth.
- Comprehensive Benefits: We offer competitive medical, dental, and vision insurance, along with dependent coverage. You’ll also enjoy a generous work-from-home stipend, professional development reimbursement, and unlimited vacation days.
- Commitment to Diversity: We believe in the power of diverse perspectives and strive to create an inclusive culture that welcomes individuals from all backgrounds and experiences.
- Competitive Compensation: The expected total compensation (OTE) for this position in New York City is between USD $100,000 - $140,000 commensurate with experience, plus equity.
At Air, we’re committed to building a world-class team and helping every individual reach their full potential. If you're passionate about solving big problems and growing with an innovative company, we’d love to meet you!
Air New York, New York, USA Office
New York, NY, United States
Similar Jobs
Fintech • Financial Services
Provides on-site, end-to-end desktop, voice, and technology operations support for trading floors and investment banking teams. Responsibilities include troubleshooting hardware, software, virtual desktops, cloud telephony, and job failures; managing deployments, scripts, escalation procedures, risk controls, and vendor relationships; documenting issues and communicating status; and mentoring junior staff. The role requires rotating shifts, on-call availability, and work in a 24/7 environment.
Top Skills:
Active DirectoryAppleAzure AdCloud PcCloud9DellHpIpc Voice ApplicationsLenovoMicrosoft 365Microsoft Entra IdMicrosoft IntuneMicrosoft Teams PhonePowershellServicenowVdiWi-FiWindows 11
Fintech • Financial Services
Manages and grows a business banking client portfolio through prospecting, relationship development, financial and credit analysis, risk management, and tailored lending, deposit, treasury, and digital banking solutions. Builds local referral networks, assesses business cash flow and collateral, structures credit within delegated authority, presents recommendations, and ensures compliance with loan origination and regulatory requirements.
Top Skills:
MS Office
Fintech • Financial Services
Lead a Wells Fargo branch team, drive customer acquisition and relationship growth across banking products, coach and develop employees, manage performance, partner with internal sales groups, promote digital banking, and maintain strong operational risk, compliance, and customer protection standards. The role includes completion of a Branch Manager Readiness Program before placement and may require up to 50% travel during the first six months.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
