Account Manager, SMB

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.  

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.    

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. 

About The Opportunity 

As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.

The Impact You Will Make 

• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.

• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.

• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.

• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.

• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations

• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.

• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.

• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

What You Bring to the Table 

• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment

• Bachelor’s Degree or equivalent years of experience and High School degree/GED required

• 1-2 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.

• Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred.

• Strong verbal and written communication skills

• Confident making outbound dials on the phone

• Proven track record of success in meeting and exceeding goals

• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas

• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

#LI-Hybrid

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

State: $70,500 - $88,000 ($88,000 - $110,000 OTE range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

A Final Note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens.  We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion.  As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.  If you have a disability, please let your recruiter know how we can make your interview process work best for you. 

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.