Manage a portfolio of client accounts in a waste brokerage environment, serving as the primary client contact and trusted advisor. Monitor account health, identify growth and retention opportunities, resolve service issues end-to-end, coordinate with internal teams and vendors, document account activity, and maintain clear client communication. The role requires strong ownership, urgency, organization, and accountability in a fast-paced, high-volume setting.
Job Title: Account Manager
Location: Lawrence, NY (Full-Time, In-Office; Fridays remote optional)
Pay range: $26-32 per hour (DOE)
Who We Are
Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution.
The Role (What You’ll Do)
We are seeking a highly accountable, operationally driven Account Manager to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability.
Key Responsibilities
Account Strategy & Growth
- Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction
- Act as the primary contact and trusted advisor for all account needs.
- Strengthen client loyalty through proactive communication and transparency.
- Monitor account health to identify growth opportunities and retention risks.
- Analyze trends to implement preventative solutions and service efficiencies.
Operational Resolution
- Own issues from identification through to successful resolution.
- Coordinate with internal teams and vendors to expedite service delivery.
- Assist in resolving service failures, missed pickups, and operational breakdowns.
- Escalate critical issues appropriately while maintaining ownership and visibility.
- Maintain accurate and clear documentation of account activity, issues, and resolutions.
- Provide clear, consistent updates to clients throughout the lifecycle of issues and projects.
- Drive accountability across internal teams to produce timely results.
Qualifications
- 1-3+ years of experience in account management, operations, or service delivery roles
- Experience in waste management, environmental services, logistics, or a related field is a plus
- Proven ability to manage issues end-to-end across multiple teams
- Strong organizational and time management skills in a high-volume, fast-paced environment
- Excellent communication skills with the ability to manage client expectations effectively
- Demonstrated sense of ownership, urgency, and accountability
Similar Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3 • Infrastructure as a Service (IaaS)
Own post-sale relationships for enterprise loyalty and rewards partners, managing programs from design and launch through ongoing growth. Coordinate Product, Engineering, BD, Compliance, and Marketing stakeholders; manage timelines, blockers, documentation, and reporting; lead business reviews; analyze program performance; recommend improvements; identify expansion opportunities; and communicate partner feedback to inform the product roadmap.
Top Skills:
Card PaymentsCRMProject Tracking ToolsSpreadsheetsStablecoins
.png)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Supports Account Managers and B2B travel and expense customers by resolving product configuration, integration, payment, policy, and platform issues. Communicates with program administrators, handles escalations, coordinates cross-functional solutions, drives adoption and retention, tracks customer KPIs, provides product feedback, and documents scalable processes.
Top Skills:
Product IntegrationsSaaSTravel And Expense Management Platforms
Fintech • Mobile • Real Estate • Financial Services • PropTech
Lead property onboarding, training, engagement, and ongoing relationship management across Bilt’s property management alliance network. Manage onboarding trackers, launch preparations, training programs, partner communications, member-service escalations, Q&A sessions, and portfolio operations. Serve as an operational leader for property management site teams, attend industry events, and conduct partner visits. The role requires strong property management, CRM, project management, communication, analytical, and relationship-building skills, with 25–30% travel.
Top Skills:
Crm SystemsProperty Management SoftwareRealpageYardiZendesk
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
