Account Manager

🎯 Our Mission

At Pulley, we are on a mission to help construction teams break ground faster. The United States is short between 4-7 million homes while housing production and affordability remain near historic lows. Meanwhile, retail and office real estate are still adapting to the post-pandemic world and the AI boom has led to significant investments in data center infrastructure.

Permitting requirements vary vastly by jurisdiction, making it challenging to navigate for home builders, retailers, architects and contractors. It creates a critical bottleneck that every project must traverse. While the industry remains largely fragmented and underserved, we believe that combining cutting-edge software with permitting expertise can condense permitting timelines from months to days or even hours!

🏗️ About Us

We are a passionate team building software for the built environment around us. Founded by Charlie Jacobson and Andreas Rotenberg in 2021, our team combines deep experience in real estate and construction with a track record of shipping software loved by millions of customers.

We’re backed by CRV, Susa Ventures, BoxGroup, Fifth Wall, Operator, South Park Commons, Suffolk Construction and leaders from Plaid, Segment, Procore, ServiceTitan, Built, BuildZoom, and eero.

🏠 What We’re Building

We’re building the world’s first software platform for construction permitting — for any project, in any city. Our north star is speed; everything we do is in the service of helping our customers get their permits as fast as possible.

We serve some of the top developers, builders, retailers and architects in the industry to permit new apartment buildings, office space, homes, stores and much more!

👩‍💻 The Role

As Pulley’s first Account Manager, you will directly help customers break ground faster on their projects. This is a quota-carrying role where you’ll drive retention and growth while delivering top-tier service. Our customers love what we do, and you’ll play a key role in their success.

• Own a portfolio of accounts and drive retention, renewals, and expansion to build long-term partnerships and ensure ongoing success with customers.

• Track and optimize platform usage to boost customer engagement and adoption.

• Proactively identify and address potential account risks early to maintain portfolio health and success.

• Develop and implement targeted cross-sell and upsell strategies to deliver customer value.

• Operate cross-functionally with product and support teams to advocate for customer needs internally and enhance the customer experience.

• Foster strong customer relationships through proactive communication and a customer-centric mindset.

👋 Who You Are

• A strategic, customer-focused professional with 4+ years in enterprise account management or sales.

• Skilled at monitoring account health, managing renewals, and proactively mitigating risks.

• A strong communicator who ensures customer happiness and long-term success.

• Detail-oriented, proactive, and motivated by building and maintaining strong relationships.

• Excited about Pulley’s mission to help project teams break ground faster.