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As a Support Account Manager, you'll manage premier client inquiries, educate clients on our technology, track metrics, and coordinate with internal teams to address client needs.
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Hypebeast is a leading global platform for contemporary culture and lifestyle, and a premier destination for editorially-driven news and commerce. Founded in 2005, it became a publicly listed company in 2016, and today boasts a global readership across North America, Asia Pacific, Europe and more. The Group has expanded its publishing brands to a wider scope, encompassing Hypebeast and its multiple content distribution platforms, creative agency Hypemaker, e-commerce and retail platform HBX, distribution and merchandising segment Hyperoom and food and beverage destination Hypebeans.
Responsibilities:
- Brainstorm with Sales, Marketing, and Editorial to develop strategic media plans and custom campaign executions based on client needs, inventory and historic success.
- Working with sales, marketing and media planning to build strategic media plans.
- Manage insertion orders, proposals, campaign scheduling, and inventory conflict resolution.
- Maintain workflows with advertising proposals, including but not limited to analytic runs, filling out relevant documents, providing historical rate information, and strategic insight.
- Serving as point person for custom ad executions, custom content creation, and custom activations.
- Oversee ad operations: launching, optimizing, QA, and troubleshooting creative assets and rich media.
- Regularly monitor and reconcile campaign delivery across third party ad serving systems.
- Provide weekly and monthly reports, and work closely with Sales to communicate campaign changes, technical issues, launch delays, etc.
- Analyzing campaigns and collaborating with Sales and Marketing to achieve client goals, including addressing campaign adjustments, technical problems, and launch postponements.
- Collected and QA'd ad tags and creative; monitored and reconciled campaign delivery across systems.
- Analyze performance, delivered client objectives, and communicated updates across departments.
- Booked magazine insertions; resolved billing issues with the Controller; supported special projects.
- Prospecting new clients.
Requirements:
- 3+ years in account management, media planning or a similar digital roles.
- Proficient in Google Analytics, Facebook Insights, DFP, Excel, PowerPoint, and/or Keynote.
- Must be a self-starter with the ability to handle multiple projects, prioritize work assignments, meet deadlines and work independently in a fast-paced environment.
- Strong communication, organization, and attention to detail; adept at multitasking in fast-paced environments.
- Knowledge of branded content, native advertising, and third-party ad serving platforms.
- Experience with HTML and rich media troubleshooting.
- Exceptional communication and organizational skills.
- Must be extremely detail oriented and provide excellent follow-through.
If you think you’ve got what it takes, please provide your cover letter, CV and expected salary.
This position is based and located in New York. Candidate must be eligible to work in the US.
Personal data collected is for recruitment purposes only.
HYPEBEAST New York, New York, USA Office
Located in the heart of Manhattan’s Chinatown, the community is vibrant with a mix of global cultures. The location has a rich history with lots of great food and a strong bond in local community.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
