As an Account Manager, you will build long-term relationships with customers, understand their goals, and drive mutual value through collaboration with various teams. You will monitor account health, manage renewals, and track metrics to inform strategy.
Our mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up, one that’s engineered to create network effects as we grow. A beautiful, sophisticated quantum leap forward for the most important core industry in the world.
Manufacturing is important. It’s the fundamental industry on which everything else is built. We take it for granted. In 1989, 35% of the entire software industry was manufacturing systems. What was the first massive burst in productivity from technology has stagnated into diminishing returns and increasing complexity. We can only continue to add complexity for so much longer until the whole system collapses.
"Any intelligent fool can make things bigger and more complex. It takes a touch of genius and a lot of courage to move in the opposite direction." - Albert Einstein
Who you are
- Naturally curious and proactive, you seek to understand, not just respond
- You take control of conversations and don’t get pulled into reactive problem-solving
- Can operate effectively even when customers are frustrated or the product isn’t perfect
- You move quickly and don’t wait for perfect answers
- You’re comfortable pushing back, asking hard questions, and challenging customers directly
- You’re accountable for growing your accounts, not just supporting them
- You don’t get stuck in problem discussions - you redirect toward outcomes and next steps
- Comfortable selling even when the customer is not explicitly asking to buy
- You actively look for ways to expand usage, introduce new products, and increase revenue
- You don’t rely on support or internal teams to carry conversations - you own the customer relationship and keep momentum moving
- Comfortable navigating ambiguity and prioritizing what matters most
What the job is
- Quickly understand customer priorities and identify where we can drive more value
- Identify and execute on expansion opportunities that create mutual value
- Identify risks early and proactively address them before they impact retention
- Partner with Product and Engineering, but maintain ownership of moving accounts forward regardless of internal constraints
- Manage a high volume of accounts and move quickly across conversations without losing control
- Proactively create expansion opportunities - not just react to them
- Use product updates and roadmap to drive new commercial conversations
- Track engagement, usage, and expansion metrics to inform account strategy
Who you’ll work with
- Account Executives who bring new customers into Fulcrum
- Launch Managers who onboard and implement the product
- Product Managers defining the roadmap and building what’s next
- Engineers ensuring reliability and performance for your customers
- Marketing to share customer stories and identify referral opportunities
Salary range & benefits
- $90,000 – $120,000 USD/year + OTE + equity
- 401(k) matching after 90 days — immediate vesting
- Health, dental, and vision benefits
- Wellbeing benefits and perks
- Unlimited vacation policy with required minimums
- Cell phone & internet plan coverage
This role is open to candidates located in the U.S. and authorized to work here. We’re not able to offer visa sponsorship or consider international applicants at this time.
The market tells us we’re on the right track: +50% year over year growth but we know to not rest on our laurels and that there's a lot of stuff to build and a huge amount of work to be done. We're looking for people who can stand alongside us and work hard to make our dreams become reality in the fastest, smoothest, and best way possible.
If you're someone who is obsessed with making amazing things, being the best, and wanting your work to contribute to something excellent, please reach out.
Similar Jobs
.png)
Greentech • Hardware • Internet of Things • Machine Learning • Software • Business Intelligence • Agriculture
The Key Account Manager will manage enterprise accounts, drive growth, and ensure customer success by building relationships, understanding customer goals, and delivering value with Halter's technology. Responsibilities include strategic account management, executive engagement, cross-functional leadership, and contributing to growth strategies.
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
The Account Manager will manage a portfolio of multi-location dental accounts, focusing on revenue growth through relationship management, upselling, and strategic planning. They will collaborate with cross-functional teams to ensure customer satisfaction and effective onboarding.
Top Skills:
Data DashboardsSaaS
Fitness • Music • Software
As a Customer Success Account Manager, you'll manage high-volume accounts focusing on renewals and expansions, develop automated outreach, and collaborate with cross-functional teams to enhance customer experience and satisfaction.
Top Skills:
Hubspot
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
