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The Account Manager is responsible for managing a portfolio of SaaS customers, driving renewals, product adoption, and strategic expansion opportunities while monitoring customer health and collaborating with cross-functional teams.
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About LogRocket
LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.
Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.
Responsibilities:
- The Account Manager role is a sales role, with the responsibility of increasing revenue with existing customers by positioning LogRocket’s suite of products to expand our footprint across additional web and mobile applications within new teams
- Proactively manage a sales pipeline for expansion opportunities to exceed quarterly revenue goals
- Consult with customers to understand their business, product, and application goals to uncover new buyers and use cases
- Define strategy to deliver maximum value through the LogRocket platform and partnership
- Support Executive Business Reviews to confirm value delivery/ROI and identify additional performance and new product opportunities
- Recommend appropriate solutions that lead to existing and new product expansion and retention
- Collaborate effectively with Sales, Customer Success, Product, and other LogRocket stakeholders
About You:
- 4+ years in a Sales Account Management role, where the primary goal was increasing revenue with existing customers at a B2B SaaS company
- Proven track record of generating pipeline, selling to senior stakeholders, and overachieving against quota
- Ability to successfully demo, sell and differentiate a SaaS product in a highly competitive market
- Demonstrates strong prospecting activity across all channels to drive upsell and cross-sell opportunities through outbound efforts within your books of business
- Proven success breaking into new lines of business to increase revenue with existing customers
- Experience managing complex POCs
- Strong presentation skills, business acumen, and credibility with C-level executives
- Comfortable managing a sales cycle through a CRM and maintains up-to-date and accurate deal status and forecast
- Natural curiosity and consultative communication approach
- An added bonus: knowledge of backend, frontend infrastructure, and monitoring (HTML, CSS knowledge, programming languages)
Benefits & Perks:
- Catered lunch and an impressive array of your favorite snacks (healthy AND non-healthy!)
- Unlimited vacation policy
- Health, Dental, Vision benefits, 401k, commuter benefits
- Generous stock options
- Regular team outings and activities (from boat rides to paintball, we’ll try anything!)
Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.
LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
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