Account Manager

Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that. 
Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform.
We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters.

About the role:

We’re hiring an Account Manager, reporting to the AE Senior Manager, to own relationships with a book of existing customers — helping them get more value from the platform and expanding their usage as their needs grow. You’ll work with Executive Directors, Development Directors, Grants Managers, and finance teams at nonprofits who already know and love Instrumentl. We’ll expect you to convey warmth, kindness, and competence in every interaction. These folks are out there raising money to achieve their missions, and you’ll help them unlock even more of Instrumentl to get there faster.

What you'll do

Customer Growth & Expansion

Own and grow a book of existing customers by identifying upsell and cross-sell opportunities

Proactively outbound into strategic accounts using creative, personalized tactics to identify expansion opportunities before customers ask

Lead customers through consultative discovery to match them with higher-tier solutions that fit their evolving workflows

Experiment with new expansion playbooks and outreach sequences to accelerate net revenue retention

Relationship & Advocacy

Build trusted, long-term relationships with Executive Directors, Development Directors, Grants Managers, and finance teams at nonprofits who already love Instrumentl

Serve as the voice of the customer internally, feeding insights back to Product and CS to improve the platform

Handle inbound upgrade requests and proactive outreach with warmth, fast follow-through, and strong attention to detail

What we're looking for:

Required

1-3 years of account management, customer success, or closing experience in a SaaS environment

Experience with expansion or upsell motions

Strong written and verbal communication skills

Comfortable with tools like HubSpot, Gong, G Suite, Zoom, and Slack

Nice to Have

Experience selling into the nonprofit market

Experience with post-sale expansion motions: upsell, cross-sell, multi-product adoption

Startup or high-growth environment experience

Background in fundraising or nonprofit operations

Compensation & benefits:

Benefits

100% covered health, dental, and vision insurance for employees (50% for dependents)

Generous PTO, including parental leave

401(k)

Company laptop and home-office stipend

Bi-annual company retreats

Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here.