Account Operations Manager (NYC)

About Us: Scaler helps pave the way for a net-zero carbon future in the real estate market. Our innovative ESG software tools empower investors and fund managers with the insights needed to enhance asset performance and reduce environmental impact.

Role Overview: We are seeking for an engaged, dynamic Account Operations Manager to work with and manage the day-to-day relationships with our Scaler clients, real estate investors and advisors. The Account Operations Manager will collaborate cross-functionally to provide an exceptional client experience to Scaler clients from onboarding to management to renewal. The Account Operations Manager will implement best practices in strategic account management to ensure a seamless support model that strengthens trusted relationships with Scaler clients.

Responsibilities

• Deliver prompt and professional service to our Scaler clients through verbal and written communications

• Determine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platform

• Proactively support the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data sets

• Project manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clients

• Develop and maintain positive working relationships with clients and other key partners

• Become a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learning

• Contribute to the overall Scaler partnership strategy

• Contribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materials

Requirements

• Minimum 2 years of professional experience; strongly preferred business-to-business (B2B) real estate client/customer service experience; preferably consultative customer service experience working within the real estate, financial services, fund management, consulting, banking, and/or ESG industry

• Bachelor's degree in Business, Sustainability, Marketing, or otherwise proven experience equivalent

• Advance Proficient in Microsoft Excel and PowerPoint

• Industry background in Sustainability

• Excellent data management skills

• Excellent communication, organizational, strategic thinking, and problem-solving skills

Benefits

• 25 paid vacation days per year, but opportunity for more if needed

• Equity package giving you real ownership in the company and alignment with our long-term growth

• We offer a hybrid work policy: 2 days working from home and 3 days in-office each week

• Four months parental leave

• Annual personal development budget

• We are a global company that meets in person at least once a year

When you join Scaler, you will collaborate with a team of curious, sharp, supportive, and genuinely enthusiastic individuals about Scaler's product and unique value. Our people are  committed to making a positive impact on our customers' journey to achieving absolute zero carbon.

At Scaler, we’re committed to building a workplace where everyone belongs. Employment opportunities are open to all, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law