Account Representative

At Skillbridge Academy, we believe that strong communication, continuous learning, and professional development are the foundations of success. We are committed to creating an engaging, supportive environment where individuals can strengthen their skills, build meaningful careers, and reach their full potential.

Skillbridge Academy is seeking a motivated, personable, and detail-oriented Account Representative to join our growing team in New York, NY.

In this role, you will serve as a key point of contact for clients, build lasting professional relationships, and support daily account operations. You will work closely with a collaborative team to deliver exceptional service, identify opportunities for improvement, and ensure a positive client experience.

This is an excellent opportunity for individuals who enjoy working with people, solving problems, and developing valuable business and communication skills in a professional environment.

Key Responsibilities

• Establish and maintain positive, long-term relationships with clients and account contacts.

• Serve as a primary point of contact for account-related inquiries, updates, and requests.

• Provide professional, timely, and accurate assistance to ensure client satisfaction.

• Coordinate with internal departments to support efficient account management and service delivery.

• Maintain organized and accurate account records, communications, and documentation.

• Identify client needs and recommend appropriate solutions to strengthen relationships.

• Assist with account onboarding, follow-ups, and ongoing client communications.

• Contribute to team objectives while maintaining high standards of professionalism and service.

• Excellent verbal and written communication skills.

• Strong interpersonal abilities and a customer-focused mindset.

• Exceptional organizational skills and attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Confidence in building relationships and communicating with diverse individuals.

• Proactive, adaptable, and solution-oriented approach to daily challenges.

• Comfortable using computers, email, and general office applications.

• Willingness to learn new processes, develop professional skills, and contribute to a team-oriented workplace.

• Positive attitude, reliability, and a strong sense of accountability.

At Skillbridge Academy, we recognize that investing in our people is an investment in our future.

• Competitive Salary: $49,000 – $53,000 annually.

• Career Growth Opportunities: Develop professionally with opportunities for increased responsibility and career advancement.

• Professional Skill Development: Strengthen your communication, client relationship management, organization, and business operations skills.

• Training & Support: Receive guidance and resources to help you build confidence and succeed in your role.

• Collaborative Work Environment: Join a supportive team that encourages teamwork, fresh ideas, and professional excellence.

• Meaningful Contributions: Take on responsibilities that directly support client satisfaction and organizational success.

• Transferable Business Skills: Build a strong foundation for long-term success across client relations, account management, and business operations.