Account Services Coordinator

General Summary

The Account Services Coordinator is responsible for supporting the coordination of specified accounts with independent apparel stores, specialty stores, and major department stores. This position supports the Wholesale business.

The responsibilities described below are considered essential functions of the role.  This position is based in our NYC office and requires working on-site five days per week.

Key Responsibilities

• Steve Madden Apparel & ATM Collection: Acting as a liaison between account executives and boutique wholesale customers across all U.S. regions.
• Facilitate D2C operations for Steve Madden Apparel, directly fulfilling all online U.S. customer orders in an accurate and timely manner
• Use CRMs such as Infor M3, JOOR, and Qlik Sense to strategically manage allocation and fulfillment of all monthly and immediate POs to meet and exceed wholesale clients’ expectations
• Accurately manage customer data by providing invoices, order tracking, order confirmations, and more upon request
• Able to manage multiple projects and deadlines with support and resources as needed
• Perform other duties and special projects as assigned

Specific Job Skills:

• Assist in processing, inputting, and tracking new POs and reorders for assigned accounts into the wholesale system.
• Maintain accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments.
• Assist with the request, tracking, and distribution of samples, ensuring timely communication of feedback to relevant departments.
• Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates, address, and credit inquiries.
• Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders.
• Assist in generating and sending basic documents such as invoices and order confirmations to customers.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 1 year in customer service
• Proficient in Microsoft Office Suite specifically Excel
• Excellent interpersonal, problem-solving, and organizational skills.

The expected base salary for this position ranges from $24.00- $26.00. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.