Account Manager

About Us

TULU is revolutionizing the way people live by achieving a total understanding of their needs and behaviors. Our mission is to build the world’s most powerful product access and usage platform, driving smarter, more efficient, and sustainable consumption.

Our IoT-powered, in-building smart units provide on-demand access to everything from vacuums and projectors to e-scooters, VR headsets, and everyday essentials — complemented by usage-based data and AI-driven insights that personalize experiences.

Backed by $40M+ in funding, we are a post-Series A global company operating in 55+ cities across North America and Europe. We partner with the world’s largest landlords and brands, serving 200,000+ households — and every 15 seconds, someone around the globe is using TULU.

TULU Is Not For Everyone

We’re looking for people with a strong sense of agency—overachievers who want to achieve great things in life. Those who thrive on big challenges, hard work, bold responsibilities, and purpose-driven teamwork. People who see failure not as an end, but as a step toward learning and growth.

If that’s the kind of environment you’re looking for, applying to TULU could be the best first step in your journey.

About the Role

We’re seeking a driven, customer-obsessed Account Manager to become a strategic partner for our property management and landlord clients. You’ll be responsible for driving adoption, maximizing engagement with TULU’s smart units, and ensuring our partners achieve measurable ROI while delivering exceptional resident experiences.

As the first hire in the Customer Success function, you’ll report directly to the Co-Founder and have the opportunity to shape the department’s vision and processes from the ground up. You’ll oversee a growing, high-value book of business that’s central to TULU’s success and play a key role in building the foundation for future team expansion.

This is a unique opportunity to join a hypergrowth startup with a passionate, talented team and make a direct impact on our rapid global expansion. The potential for personal and professional growth is limitless.

Responsibilities

• Own and grow a portfolio of property management and landlord accounts, driving onboarding, adoption, and renewal processes to meet or exceed retention and growth targets
• Proactively engage with clients (at least quarterly) through business reviews, presenting data-driven insights on engagement trends, customer health, and performance against client goals
• Develop, document, and optimize customer success processes, workflows, and automation tools (CRM systems) to enhance team efficiency and customer satisfaction
• Analyze customer data to identify trends and opportunities, generating regular reports on customer health, retention, and upsell metrics for leadership and the CS team
• Co-develop and implement customer health monitoring, retention strategies, and strategic initiatives that align with organizational goals and improve CS efficacy and client satisfaction
• Create and maintain training programs, playbooks, and enablement resources to equip the customer success team with best practices and collateral
• Develop client success stories and case studies, while serving as the voice of the customer to product, operations, and leadership teams

About You

You’re a relationship builder with an entrepreneurial mindset and a passion for helping clients succeed. You thrive in fast-paced environments, love solving problems, and have a natural ability to connect with people at all levels of an organization. You’re equally comfortable presenting to executives and rolling up your sleeves to build processes and tools that scale.

Requirements

• 1-3 years of experience in Customer Success, Account Management, or a similar client-facing role with process improvement responsibilities (experience in Prop-Tech, Real Estate Tech, or SaaS is a strong plus)
• Excellent communication and presentation skills—you can confidently present to executives and frontline teams alike
• Proven track record of managing client portfolios, driving adoption, and achieving retention/expansion goals
• Experience developing and optimizing customer success processes, workflows, and operational frameworks
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable strategies and reports
• Proficiency with CRM systems (Salesforce preferred) and customer success automation tools
• Experience creating training materials, playbooks, and enablement resources for customer-facing teams
• Solution-oriented mindset with the ability to navigate challenging situations and turn potential issues into opportunities
• Background in real estate, property management, or working with landlords (a big bonus)
• Self-starter mentality with superior organizational, project management, and time management skills
• Sense of urgency to achieve great things in life (essential)

Compensation

Our annual OTE range for this role is $55,000 – $75,000. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

This position is based in our New York City headquarters.

Benefits and perks

• Competitive compensation package including equity
• Health, dental, and vision insurance
• Paid time off and company holidays
• 401K
• A collaborative, mission-driven culture

TULU is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.