Manage relationships with investment industry customers for a cloud-focused managed services company. Serve as the primary customer contact, address questions, coordinate internal IT and customer stakeholders, track projects and support tickets, resolve communication issues, identify opportunities to expand solutions, and communicate relevant technology developments. Maintain CRM records and provide timely, clear updates while managing multiple priorities.
Company Description
Metro CSG is a New York City based IT firm, specialized in helping businesses integrate cloud technology into their operations. We seek to apply our expertise to the individual needs of our clients to meet their unique goals, creating customized, strategic solutions.
Job DescriptionMetro CSG is cloud focused managed service company, seeking a new Account Manager to join our team of technology experts. In this role, you will act as a dedicated point of contact for our growing base of investment industry customers, working to fulfill requests and ensure projects are completed on time and within budget.
You will be expected to oversee and differentiate the various needs of the clients in our portfolio and provide insight into how business goals may be best addressed by our service. As this position serves as an official “face” of our company, it is highly important that candidates be confident in their decision making, as well as perform ample due prior to promoting a solution.
Responsibilities:
- Call and connect with customers on a daily basis (phone, email, LinkedIn)
- Act as a knowledgeable consultant to address high level customer questions and concerns
- Research quality information of value to customers in the decision-making process
- Coordinate meetings between internal IT team and customer stakeholders
- Mediate potential conflict and/or miscommunication between customer and support team
- Record activities in CRM software
- Identify opportunities to build on existing customer solutions
- Provide timely updates to customers regarding ongoing projects and outstanding tickets
- Escalate support tickets where necessary
- Keep abreast of technology news and report developments addressing customer pain points
- Applicable college degree OR relevant combined work/education experience
- Superb communication skills (email, phone, text, in-person)
- Ability to multitask and maintain composure under tight schedules with limited direction
- Familiarity with CRM software
- Familiarity with Microsoft Enterprise offerings
- Interest in new and emerging business technology
- Ability to succinctly describe complex information
- Provide quick turnaround on all communications
Benefits:
- Salary and Bonus
- Participate with a fast growing team to witness the evolution of "cloud" push
- Paid vacation/sick days
- Self-set schedule of daily tasks and activities
- Company health insurance package
- Opportunity to earn Microsoft Certifications
- Learn More Microsoft technologies through company sponsored training
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