The A/P Vendor Relations Coordinator manages vendor inquiries and disputes regarding payments, resolving issues and facilitating communication within a call center environment.
TJX Companies
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
The Opportunity: Contribute To The Growth Of Your Career.
The A/P Vendor Relations Coordinator handles merchandise vendor inquiries and disputes related to payments and deductions in a timely and accurate manner in a Call Center Environment. This role works to research receiving and payment issues related to vendor disputes and takes proper action and/or makes recommendations for dispute resolution.
- Researches vendor disputes and recommends resolution to Management and Merchants.
- Provides courteous and timely service to vendors in order to maintain Buyers' bargaining position.
- Assists merchandise vendors with payment inquiries and issues.
- Ensures timely verbal and written communication with vendors.
- Tracks vendors' call history accurately in the Call Tracking System.
- Follows up on all inquiries and correspondence until the vendor issues are resolved.
- Responsible for obtaining necessary approvals from Merchandising and Finance Management for payback transactions.
- Works closely with internal and external partners to resolve disputes.
- Prepares and reviews vendor account analysis with Merchants to resolve vendor issues.
- Responsible for handling any "special deals" and anticipation as well as obtaining proper approvals based on the Corporate Approval Authority Schedule.
Who We Are Looking For: You.
- 1 year minimum customer service experience
- Call Center Experience a plus
- Strong written and verbal communication skills
- Strong problem solving and analytical skills
- Good organizational skills
- Good follow through skills
- Strong PC skills
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
300 Value WayLocation:
USA Home Office Marlborough MA 300 Value WayThis position has a starting pay range of $20.00 to $25.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Similar Jobs
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