Customer Success Coordinator

Role Overview

Breef is seeking an Customer Success Coordinator to join our growing team in Denver. This role sits at the center of our global agency community and plays a key part in ensuring our partners have a successful experience on the Breef platform.

You will help connect top creative and marketing agencies with exciting brand opportunities, working closely with our agency partners to support their participation and growth on the platform. A core part of the role is project curation: thoughtfully matching agencies with client opportunities where they can do their best work.

This position blends customer success, operations and project coordination. The ideal candidate has experience in project management or account services. They are highly organized and excited to work closely with creatives and agency leaders. This is a great opportunity for someone who wants to make a meaningful impact within a fast-growing startup.
 

Responsibilities

• Curate agencies for project opportunities to ensure strong brand-agency-project matches
• Manage relationships with agencies on the Breef platform, ensuring they are engaged, supported, and set up for success
• Guide agencies through onboarding and help them understand how to best participate in Breef’s process
• Identify ways to improve agency engagement, retention, and overall platform experience
• Contribute to operational improvements across agency workflows, including onboarding, communication, and platform use
• Collaborate closely with product and marketing teams to support agency-related initiatives
• Share insights and feedback from the agency community to help inform platform and business improvements
• Embody the mission and vision of Breef while serving as a trusted partner to our agency network

What You’ll Bring

• 1-2 years of project management, customer success or account services experience within an agency, media company or technology company setting. If you are an entry-level candidate and interested in this role, you're encouraged to apply
• Strong familiarity with the modern agency landscape and the services agencies provide to marketing teams
• Excellent communication and customer service skills
• A highly organized and process-driven approach to project management

Who You Are

• Passionate about the marketing/creative/tech industry, and the companies who run it
• Genuinely excited to help creatives and agency leaders to grow their businesses and do their best work
• A self-starter who is driven by ambition and has an entrepreneurial spirit
• Highly organized and detail oriented, but comfortable adapting in a constantly evolving environment
• Looking for involvement and growth in a high-growth, fast-paced startup

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Benefits

• Equity in a high-growth startup
• Competitive benefits, vacation and remote work policy
• Opportunity for extreme growth and ownership within the organization