AI Product Manager

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Role Overview

Citi is seeking an experienced and visionary SVP, AI Product Manager to lead the development and strategic direction of our artificial intelligence products and platforms. This role will be instrumental in defining, building, and launching innovative AI products that drive business growth, enhance operational efficiency, and improve customer experience across various lines of business. The successful candidate will combine deep AI/ML expertise with exceptional product management skills, a strong understanding of financial services, and a proven track record of delivering complex technical products in a large, global enterprise.

Key Responsibilities

• Product Strategy & Roadmap: Define and articulate a compelling vision, strategy, and roadmap for the AI product(s), aligning with overall business objectives and technology strategies. Identify new opportunities to leverage AI or to expand the AI product, conducting market research, competitive analysis, customer needs assessments, and understanding business need.
• Product Development & Lifecycle Management: Lead the end-to-end product lifecycle for AI product(s), from ideation and requirements gathering to development, testing, launch, and post-launch optimization. Work closely with engineering, data science, design, and business teams to ensure successful product delivery.
• Requirements Definition: Translate complex business problems and user needs into clear, concise, and actionable product requirements and user stories for AI models and platforms. Prioritize features based on business value, technical feasibility, and strategic impact.
• Stakeholder Management: Collaborate effectively with a diverse set of stakeholders, including senior leadership, business unit heads, technology teams, risk, compliance, and legal, to ensure alignment and secure buy-in for AI product initiatives.
• AI/ML Expertise: Possess a strong understanding of various AI/ML techniques (e.g., natural language processing, computer vision, predictive analytics, reinforcement learning), their applications, and limitations. Collaborate with technical teams on model selection, data requirements, and solution design.
• Performance & Metrics: Define key performance indicators (KPIs) and metrics for AI products, monitor performance post-launch and iterate based on data-driven insights. Ensure AI solutions deliver measurable business value.
• Risk & Compliance: Partner with risk management and compliance teams to ensure all AI products adhere to regulatory requirements, internal policies, and ethical guidelines, particularly concerning data privacy, explainability, and fairness.

Qualifications

• Education: Bachelor's degree in Computer Science, Engineering, Data Science, Business, or a related field. Master's degree or MBA preferred.
• Experience:
  • 10+ years of experience in product management, with at least 5+ years focused on AI/Machine Learning products.
  • Proven experience working at an SVP level or equivalent in a large, complex organization, preferably in financial services.
  • Demonstrated success in defining, launching, and scaling AI products that have delivered significant business impact.
  • Strong understanding of the financial services industry, including retail banking, institutional clients, wealth management, or enterprise functions.
  • Solid grasp of AI/ML concepts, algorithms, platforms, and their practical applications.
  • Familiarity with cloud-based AI/ML services (e.g., AWS Sagemaker, Azure ML, Google AI Platform).
  • Understanding of data governance, data pipelines, and MLOps principles.
  • Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders and senior leadership.
  • Strong leadership capabilities with the ability to influence, inspire, and drive consensus across diverse teams.
  • Strategic thinker with a strong analytical and problem-solving mindset.

This role is a critical leadership position for Citi's AI transformation. If you are a passionate AI product leader looking to make a significant impact at a global financial institution, we encourage you to apply.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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