AI Product Specialist (3-6 month contract opportunity)

Who We Are:

Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

Who we’re looking for:

Plan, initiate, and prioritize development requirements to manage projects related to the Net-Rx suite of solutions. Serve as liaison between business and technical aspects of projects. Understand the user workflow and train staff to support and sell the product.

What You’ll Be Doing:

Product Strategy & Roadmap

• Own and maintain the product vision and roadmap for the Net-Rx suite of solutions, balancing short- and long-term priorities in alignment with company strategy and business goals.
• Conduct market analysis to validate product-market fit and differentiation, identifying competitive gaps and white-space opportunities that inform product positioning and design.
• Evaluate and prioritize product initiatives and development requirements using established scoring methodologies (e.g., RICE, MoSCoW), making clear trade-off decisions and managing stakeholder expectations.
• Manage the full product lifecycle from intake through sun-setting, including design, testing, execution, messaging, pricing, profitability management, and post-launch performance reviews.

• Develop and maintain product documentation, including user guides, sprint release notes, and knowledge base materials, ensuring accuracy and timely delivery aligned with each development cycle.
• Actively participate in Agile sprint ceremonies, including sprint planning and backlog grooming, collaborating with development teams to refine requirements and manage delivery priorities.
• Manage day-to-day product development workflow, including Jira ticket review, requirements clarification, stakeholder follow-up, and hands-on user acceptance testing (UAT) to validate functionality prior to release.

LTC Market & Domain Expertise

• Maintain and apply deep knowledge of the LTC market landscape, including SNF, ALF, IL, and memory care segments, key industry players, and growth drivers to inform product strategy.
• Understand long-term care community operations, including resident care workflows, staffing models, and operational pain points, and apply that knowledge to define product requirements and user workflows.
• Leverage expertise in long-term care pharmacy (LTCP) operations, including dispensing cycles, packaging workflows, med pass processes, and billing, to drive product design and member value decisions.
• Ensure product design and specifications proactively embed healthcare regulations and compliance requirements, including CMS Conditions of Participation, HIPAA, and applicable state regulations, partnering with legal and compliance teams as needed.
• Apply knowledge of Medicare and Medicaid programs (Part A/B/D, SNF PPS) and reimbursement policies to product decisions, monitoring legislative developments that impact the LTC pharmacy space.
• Understand GPO contracting structures and Pharmacy Services Administration (PSAO) models, including formulary management, rebate structures, and member enrollment, and apply them to product design, pricing, and member engagement.
• Monitor and synthesize legislative and policy developments at the state and federal level relevant to LTC and pharmacy, translating implications for product strategy and member communications.

Customer & Market Intelligence

• Design and execute Voice of Customer (VoC) research through user groups, one-on-one customer meetings, interviews, and surveys to understand needs, pain points, and desired solutions. Translate insights into product opportunities.
• Conduct ongoing market and competitive intelligence activities, including benchmarking competitor offerings, tracking industry developments, and identifying key differentiators to inform the product roadmap.
• Translate complex, ambiguous customer and stakeholder needs into clearly framed product requirements and value hypotheses that drive scalable solutions.

Cross-Functional Execution & Influence

• Collaborate cross-functionally with Marketing, Commercial, IT, Finance, Legal, and other impacted teams to drive shared outcomes and ensure design and output are consistent with business goals.
• Influence without authority by building strong working relationships across the organization, gaining alignment through data-driven storytelling and logical persuasion at all levels from staff to senior management.
• Deliver clear, audience-appropriate stakeholder communication, including status updates, decision-enabling materials, and executive-level narratives that align stakeholders and drive action.
• Own adoption and go-to-market (GTM) execution for assigned products, coordinating sales enablement, marketing content, demos for strategic initiatives, and tracking utilization and adoption metrics.

• Lead product triage for reported issues, performing root cause analysis, assessing business impact and urgency, and coordinating resolution paths with development and operations teams.
• Design and deliver internal training programs and standard operating procedures (SOPs) for newly released and enhanced products, including process documentation, reference materials, and associate-facing training.

Net-Rx Operational Execution

• Manage recurring operational responsibilities supporting Net-Rx platform performance and data integrity.
• Perform scheduled downloads and validation of industry pricing benchmarks, including MDDB, FUL, and NADAC data.
• Monitor daily job status and system-generated email alerts, identifying, troubleshooting, and escalating anomalies as appropriate.
• Coordinate server patching and scheduled maintenance communications, partnering with IT and operations to minimize disruption and ensure stakeholder awareness.

Analytics, Performance & Financial Acumen

• Apply data-driven decision-making by defining KPIs, analyzing product metrics, identifying trends, and using data to prioritize initiatives and course-correct as needed.
• Define and track success metrics and OKRs that connect product outcomes to measurable business value, ensuring accountability for results.
• Exercise business and financial acumen by interpreting P&L impact of product decisions, making ROI-informed trade-offs, and understanding retention, revenue, and utilization levers.
• Leverage AI and productivity tools (e.g., Copilot, analytics platforms) to accelerate workflows including research, drafting, and analysis, and coach peers on effective use.

What You’ll Bring to the Table:

• BA / BS, MIS focus preferred, PMP certification, five years of work experience in a similar position, or a combination of these preferred.
• Expert knowledge of claims processing from dispensing systems in the LTC & Retail industries.
• Expert knowledge of pharmacy pricing and operations.
• Proven experience overseeing the direction, development, and implementation of software solutions.
• Strong product management, business analysis, and/or software development experience.
• Demonstrated expert-level proficiency in MS Office, including MS Word, MS Excel, and MS PowerPoint.
• Strong written and oral communication skills, presentation, and interpersonal skills.
• Exceptional analytical, conceptual, and problem-solving abilities.
• Strong organizational and management skills, including managing and prioritizing multiple competing initiatives.
• Experience working in a team-oriented, collaborative environment. Able to contribute to strategic and tactical plans.
• Engage effectively and persuasively at all levels of the organization, from staff to senior management.

What’s Good to Know:

• Remote or on-site environment
• Percentage of travelling required/otherwise enter n/a
  

Why Join MHA:
MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!

Our associates enjoy the following benefits, and you can, too!

Staying Healthy
- Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options

- Teledoc access
- Fitness Reimbursement

- Commuter Benefit Plan
- Access to an Employee Assistance Program (EAP)

Enjoying Time-Off
- Paid Time Off

- Your birthday is a day off and a floating holiday

- Paid Parental Leave

Planning for the Future
- 401K with a match
- Employee Stock Purchase Plan

- Life Insurance, short-term & long-term disability insurance

- Access to financial and legal advisors

- Perks and Benefits Discounts

Learning Continuously
- Tuition Reimbursement

- E-learning programs
- Ongoing Team Trainings
Making an Impact
- Paid volunteer time-off
- Donation matching

Physical Demands

The physical demands and work environmental characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computers, computer peripherals, and telephones; extend arms; kneel; talk and hear. The employee must occasionally lift and move up to 15 pounds.
• Mental Demands: Employees must follow directions, collaborate well with others, and manage high workloads.
• Work environment: The noise level in the work environment is usually minimal.

The Company

Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the post-acute health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps members increase operational efficiency, maximize business growth, and provide optimum care for their patients.

Founded in 1989, MHA was purchased by Roper Technologies, Inc. in 2013. Roper Technologies is a constituent of the S&P 500, Fortune 1000. The Company operates market-leading businesses that design and develop vertical software and technology enabled products for a variety of niche markets. To learn more please visit www.mhainc.com.

Managed Health Care Associates, Inc. is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.