The AI Sales Engineer will manage customer interactions from demo to engagement, utilizing AI expertise to enhance customer experience and drive growth.
Position Summary
We’re hiring our first AI Sales Engineer to be the face of Raylu and make our AI research platform indispensable to customers. You’ll own the full customer journey - from first demo to daily power user - while sitting at the center of the company as the bridge between customer workflows and our product roadmap.
Responsibilities:
- Discovery, Demos & Onboarding: Join sales calls, understand investor workflows, run tailored demos, and configure Raylu so customers see value quickly in trials and onboarding.
- Usage, Metrics & Engagement: Set up dashboards, track product usage, and proactively reach out when engagement drops or when customers need guidance on AI features and best practices.
- AI Product Expertise & Feedback: Master Raylu and its AI/LLM capabilities, including prompt and workflow design. Turn customer feedback into clear product requirements that influence our roadmap.
- Growth & Expansion: Support renewals and expansions by quantifying value delivered and uncovering new AI use cases and teams to roll out Raylu to.
- Foundation Building: Help build the GTM / customer function from 0 to1 - playbooks, processes, and operational frameworks - working closely with Partnerships, Sales, and Product.
Who You Are:
Experience:
- 2–5 years in: sales engineering, customer success/account management at a hyper-growth B2B startup, or finance (PE/VC), consulting, or similar.
Mindset & Skills:
- Customer-centric with strong product sense: quickly understand investor workflows and translate needs into clear requirements.
- Comfortable with AI/LLMs: excited to learn tools, refine prompts, and become a product expert at the technical–business intersection.
- Scrappy and action-oriented: structure ambiguous problems, juggle multiple accounts, and move fast in a startup environment.
- Excellent communicator and relationship builder with executives, managers, and analysts.
- Revenue-minded: comfortable discussing expansion and contracts while always prioritizing customer value.
Nice to Have:
- Prior experience building CS or Sales Engineering motions from 0 to 1.
- Deep interest in startups, funding, and private market investing workflows.
Logistics:
- Compensation: $140K - $190K salary, $50K-100K equivalent in new hire equity (4 year vest)
- Location: New York City. We are a fully in-office team working out of Midtown Manhattan Monday through Friday. We allow for WFH days when anyone is traveling, but we do not allow for permanent remote work.
- Benefits:
- Generous health, dental, and vision insurance
- 401k with 3% automatic contribution (no vesting)
- Paid Lunches
- Wellness and Citi Bike benefit
Raylu New York, New York, USA Office
New York, New York, United States
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