The AppDynamics Integration Specialist will manage AppDynamics data normalization, configure thresholds, optimize alert correlation in ServiceNow, and create automation rules for incident management.
AppDynamics Integration Specialist
ROLE
We need an AppDynamics Integration Specialist at the New York City Department of Social Services (DSS). DSS enhances the quality of life for all New Yorkers by providing temporary assistance to eligible individuals and families with social service and economic needs, supported by IT Services (ITS) which operates the critical technology infrastructure behind the agency’s programs. DSS is currently executing a large-scale Data Center Co-location and Migration Project to consolidate multiple data centers into a new facility at 11 MetroTech in Brooklyn, replacing end-of-life infrastructure and mitigating risk of service disruption to agency operations. In this role, you will define normalization of AppDynamics data, configure thresholds and filters to reduce noise, optimize ServiceNow alert correlation rules, map AppDynamics alerts to ServiceNow Event Management severity levels, and create automation rules for incident management and service map updates. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package.
RESPONSIBILITIES
REQUIRED SKILLS/EXPERIENCE
EDUCATION / CERTIFICATIONS
LOCATION
CLIENT
WORK AUTHORIZATION
TRAVEL
WORK HOURS
EMPLOYMENT CLASSIFICATION
RELOCATION
COMPENSATION
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.
Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
ROLE
We need an AppDynamics Integration Specialist at the New York City Department of Social Services (DSS). DSS enhances the quality of life for all New Yorkers by providing temporary assistance to eligible individuals and families with social service and economic needs, supported by IT Services (ITS) which operates the critical technology infrastructure behind the agency’s programs. DSS is currently executing a large-scale Data Center Co-location and Migration Project to consolidate multiple data centers into a new facility at 11 MetroTech in Brooklyn, replacing end-of-life infrastructure and mitigating risk of service disruption to agency operations. In this role, you will define normalization of AppDynamics data, configure thresholds and filters to reduce noise, optimize ServiceNow alert correlation rules, map AppDynamics alerts to ServiceNow Event Management severity levels, and create automation rules for incident management and service map updates. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package.
RESPONSIBILITIES
- Define proper normalization of AppDynamics data (e.g., alert types, severity, and CI alignment).
- Define thresholds and filters in AppDynamics to reduce noise and eliminate unnecessary events in ServiceNow.
- Optimize ServiceNow alert correlation rules to group related alerts into actionable incidents.
- Map AppDynamics alerts to ServiceNow's Event Management rules and severity levels.
- Create the automation rules for incident management and the updates to the Service Maps.
REQUIRED SKILLS/EXPERIENCE
- Foundational knowledge of AppDynamics, including alert types, severity levels, and event configuration
- Understanding of ServiceNow Event Management, alert correlation rules, and severity mapping
- Ability to define alert thresholds and suppression filters to reduce noise in downstream systems
- Basic knowledge of incident management automation rules in ServiceNow
- Familiarity with service map updates triggered by monitoring events
- Understanding of the relationship between APM (Application Performance Monitoring) data and ITSM workflows
- 1-2 years of experience with AppDynamics administration or integration work
- Exposure to ServiceNow Event Management or IT Operations Management (ITOM) modules
- Experience with alert normalization and correlation in a monitoring-to-ITSM pipeline
- Familiarity with IT automation concepts and incident lifecycle management
EDUCATION / CERTIFICATIONS
- Bachelor’s degree in a related field – preferred
LOCATION
- Brooklyn, NY
CLIENT
- NYC Department of Social Services
WORK AUTHORIZATION
- Must be legally entitled to work in the United States
TRAVEL
- No travel required.
WORK HOURS
- 8 hours per day. 1 unpaid hour for lunch
EMPLOYMENT CLASSIFICATION
- W2 Hourly
RELOCATION
- Not eligible for relocation benefits.
COMPENSATION
- Compensation Range: $46.70 - $64.84/hr commensurate on experience
- Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options; paid sick time
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.
Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
Top Skills
Apm
Appdynamics
It Operations Management
Servicenow
Similar Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
As a Partner Development Associate, you will support Circle's partnership strategy by managing inbound prospects, conducting outreach, and facilitating onboarding for products within the USDC ecosystem.
Top Skills:
Ai TechnologiesGoogle SuitemacOSSlack
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
The Senior Brand Designer will develop and scale visual systems for Circle's brand, ensuring consistency and differentiation across various platforms while collaborating with marketing and product teams.
Top Skills:
Adobe Creative SuiteAfter EffectsAi ToolsFigma
AdTech • Consumer Web • Digital Media • eCommerce • Marketing Tech
The Director will lead growth efforts at MyRecipes through performance marketing, partnerships, and analytics to drive user acquisition and retention.
Top Skills:
Affiliate MarketingAi-Driven Marketing ToolsGeo/SeoMarketing Analytics ToolsPaid AcquisitionPaid SocialSem
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
