Application Support Analyst (VN3198)

About Marex

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas.

For more information visit https://www.marex.com/

Role Summary

The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.

The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialize in maintaining their business stream’s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.

The Application Support team is responsible for providing technical support for global payments and transaction processing platforms, including cross-border payments, FX settlement, and domestic payment schemes (BACS, CHAPS, SWIFT, SEPA. and local clearing schemes in emerging market countries in Asia, Africa, Europe, and LATAM). The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.

The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk, and the wider IT group.

Responsibilities

• Provide technical and functional support for all payments and settlement platforms, covering cross-border payments, FX, BACS, CHAPS, SEPA, and SWIFT and local clearing schemes
• Deliver 2nd and 3rd line application support to all relevant internal teams
• Develop and maintain automation scripts (e.g., PowerShell, Python) to streamline payment monitoring, reconciliation, and reporting tasks
• Support the analysis, testing, and implementation of new payment system functionality, schemes, and regulatory changes
• Manage incidents, problems, and change requests in line with ITIL standards to ensure reliable payment processing
• Act as liaison between technology teams, payment operations, and business stakeholders to communicate system issues, enhancements, and changes
• Maintain high-quality system and process documentation to support business continuity and audit requirements
• Prioritize and manage concurrent support tasks, ensuring critical payment activities retain focus
• Coordinate with vendors, clearing systems, and financial institutions on system upgrades, patches, and incident resolution
• Support mandatory scheme and infrastructure upgrades (e.g., SWIFT releases, CHAPS/BACS scheme updates)
• Provide technical input into client onboarding for payment and FX services, ensuring smooth integration and connectivity
• Assist with regulatory and compliance reporting (e.g., FCA, AML, sanctions screening support).
• Collaborate with internal teams on client requirements, ensuring technical feasibility and alignment with payments infrastructure.
• Produce regular transactional and volume reporting across payments systems for operational and management use
• Ensuring compliance with the company’s regulatory requirements under the FCA, NFA, AMF, AFM, MAS.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
• At all times complying with the FCA’s Code of Conduct
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
• To report any breaches of policy to Compliance and/ or your supervisor as required
• To escalate risk events immediately
• To provide input to risk management processes, as required

Competencies, Skills, and Experience

Competencies

• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Demonstrates curiosity
• Resilient in a challenging, fast-paced environment
• Excels at building relationships, networking and influencing others
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

Skills and Experience

• Bachelor’s degree in a relevant field (Finance, Computer Science, Information Systems) desirable
• Solid background in Windows and Linux/Unix OS, with strong SQL/Oracle database skills for investigating payments and transaction data
• Experience working in financial services or banking, ideally within payments, treasury, or FX operations
• Strong understanding of payment messaging standards and schemes, including SWIFT MT/MX, BACS, CHAPS, SEPA, Faster Payments and local clearing schemes
• Familiarity with cross-border payments, FX settlements, and reconciliation processes. Working knowledge of protocols such as FIX and payment formats such as ISO PAIN001 and PACS008 would be an advantage
• Experience supporting payment gateways, messaging hubs, and settlement platforms in a production environment. Exposure to SWIFT messaging connectivity would be an advantage
• Proactive approach to issue management, with proven ability to identify problems, analyze root causes, and drive process improvements
• Process-driven and systematic mindset, with experience applying ITIL practices (Incident, Problem, Change Management)
• Ability to work effectively under demanding conditions while maintaining accuracy and calm decision-making
• Excellent documentation, communication, and stakeholder management skills, able to liaise across operations, treasury, compliance, and technology
• Experience managing vendor relationships and third-party payment providers, including coordinating system upgrades and scheme-mandated changes
• Understanding of regulatory requirements impacting payments (e.g., AML, sanctions screening, FCA reporting)
• Experience with API-based integrations and onboarding of clients or counterparties into payments/FX systems
• Experience in Secure File transfer-based integrations
• Experience working in event driven systems, messaging platforms and low latency streaming would be an advantage
• Ability to work collaboratively in a follow-the-sun support model and provide shift/on-call support where required
• Excellent verbal and written communication skills with the ability to explain complex technical/payment issues clearly

Conduct Rules

You must:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for retail customers

Company Values

Be collaborative - by working together across the organization, we foster teamwork, can better respond to challenges and successfully deliver for our clients

Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders

Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face.

Be respectful – how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do.

Nurture talent– we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support – for ourselves, and our teams.

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company.  We welcome applications from candidates returning to the workforce.  Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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