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Lead the technology services team, focusing on enterprise hardware and software installation, maintenance, network and storage management, while ensuring excellent customer service and documentation.
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Description and Requirements
Role:
1. Data Management & Reporting: Responsible for the collection, validation, processing, and generation of regular and ad-hoc reports. Ensures data accuracy and consistency.
2. System Operation & Maintenance: Oversees the day-to-day functioning of MIS tools and systems, troubleshooting issues, and coordinating with IT for system upgrades or maintenance.
3. Process Improvement: Identifies opportunities to streamline data processes and reporting, often implementing minor enhancements.
Responsibility:
1. Report Accuracy Rate: Percentage of reports generated without errors.
2. Report Delivery Timeliness: Adherence to scheduled report delivery times.
3. Data Quality Score: Measures the completeness, consistency, and validity of data.
4. System Uptime/Availability: Percentage of time MIS systems are operational.
5. User Satisfaction (Reporting): Feedback from users on the clarity, usefulness, and accessibility of reports.
6. Number of Issues Resolved: Quantity of technical or data-related issues addressed.
7. Process Efficiency Gains: Quantifiable improvements in data processing or report generation time.
Skill Set:
1. Data Analysis & Reporting Tools:
Microsoft Excel (Advanced): Expert-level proficiency, including:
Pivot Tables and Charts
VLOOKUP, HLOOKUP, INDEX/MATCH
Conditional Formatting
Data Validation
Macros and VBA (Visual Basic for Applications) for automation.
2. Data Visualization:
Ability to present complex data clearly and concisely through graphs, charts, and dashboards.Accuracy and Attention to Detail
3. Analytical and Problem-Solving Skills:
Ability to dissect complex data, identify trends, anomalies, and underlying issues.
Strong critical thinking to evaluate situations and develop effective solutions.
Attention to detail to ensure data accuracy and report reliability.
4. Communication Skills:
Verbal Communication: Clearly articulate technical concepts to non-technical stakeholders and present findings effectively.
Written Communication: Create clear, concise, and accurate reports, documentation, and emails.
Active Listening: Understand the information needs and requirements of various business units.
5. Teamwork and Collaboration:
Ability to work effectively within a team and collaborate with other departments (e.g., HR, Finance, Operations) to gather data and deliver reports.
Openness to feedback and a willingness to support team members.
6. Proactiveness and Adaptability:
Customer Service Orientation
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Role:
1. Data Management & Reporting: Responsible for the collection, validation, processing, and generation of regular and ad-hoc reports. Ensures data accuracy and consistency.
2. System Operation & Maintenance: Oversees the day-to-day functioning of MIS tools and systems, troubleshooting issues, and coordinating with IT for system upgrades or maintenance.
3. Process Improvement: Identifies opportunities to streamline data processes and reporting, often implementing minor enhancements.
Responsibility:
1. Report Accuracy Rate: Percentage of reports generated without errors.
2. Report Delivery Timeliness: Adherence to scheduled report delivery times.
3. Data Quality Score: Measures the completeness, consistency, and validity of data.
4. System Uptime/Availability: Percentage of time MIS systems are operational.
5. User Satisfaction (Reporting): Feedback from users on the clarity, usefulness, and accessibility of reports.
6. Number of Issues Resolved: Quantity of technical or data-related issues addressed.
7. Process Efficiency Gains: Quantifiable improvements in data processing or report generation time.
Skill Set:
1. Data Analysis & Reporting Tools:
Microsoft Excel (Advanced): Expert-level proficiency, including:
Pivot Tables and Charts
VLOOKUP, HLOOKUP, INDEX/MATCH
Conditional Formatting
Data Validation
Macros and VBA (Visual Basic for Applications) for automation.
2. Data Visualization:
Ability to present complex data clearly and concisely through graphs, charts, and dashboards.Accuracy and Attention to Detail
3. Analytical and Problem-Solving Skills:
Ability to dissect complex data, identify trends, anomalies, and underlying issues.
Strong critical thinking to evaluate situations and develop effective solutions.
Attention to detail to ensure data accuracy and report reliability.
4. Communication Skills:
Verbal Communication: Clearly articulate technical concepts to non-technical stakeholders and present findings effectively.
Written Communication: Create clear, concise, and accurate reports, documentation, and emails.
Active Listening: Understand the information needs and requirements of various business units.
5. Teamwork and Collaboration:
Ability to work effectively within a team and collaborate with other departments (e.g., HR, Finance, Operations) to gather data and deliver reports.
Openness to feedback and a willingness to support team members.
6. Proactiveness and Adaptability:
Customer Service Orientation
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
MetLife New York, New York, USA Office
MetLife New York City, NY Office
200 Park Ave, New York, NY, United States, 10166
MetLife Bridgewater, New Jersey, USA Office
MetLife Bridgewater, NJ Office
501 Route 22, Bridgewater, NJ, United States, 08807
MetLife Whippany, New Jersey, USA Office
MetLife Whippany, NJ Office
One MetLife Way, Whippany, NJ, United States, 07981
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
