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As a Client Experience Support Specialist, you will assist in campaign setup, internal coordination, and performance monitoring, ensuring smooth client operations and supporting the Client Experience Managers.
Top Skills:
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WHY JOIN US?
We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.
“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”
JOB RESPONSIBILITIES:
What you will do:
- To handle all matters of advertising, promotions and events for the assigned magazines
- To promote the branding of the magazine and to support the sales team in closing more sales
- To establish a list of new contacts and further strengthen existing contacts to advertise in our magazines by supporting in promotional
- To plan and strategize sales approach to meet the various demands of advertisers.
- Identify clients to be covered by the sales team.
- To acquire new advertisers on a long term basis, while retaining existing advertisers.
- To introduce special packages, creative ideas to increase ad spend.
- Joint meetings with agencies and clients with TV & Radio.
- Performing day-to-day administrative tasks such as maintaining information files, prepare proposals and processing paperwork & reports.
- Prepares reports by collecting, analyzing, and summarizing information.
- Prepare informative sales report to evaluate sales performance for improvement
- To develop and grow the digital/new media knowledge for a strong sales & marketing team.
- To conduct ½ yearly reviews on reporting staff identifying development needs.
- Ensure that staffs are given training and exposure to new practises and skills.
- Servicing and updating advertising agencies/ direct advertisers on the payment status
- Ensure account receivable align with the company's policy on credit risk
- Gather and present information on market trends, competitor's situations, customer's needs, opportunities, threats and others from time to time to the management
- Keeping abreast of competitors activities
- Ensure compliance with company's pricing policy and all trade related compliance requirements
- Maintains quality service by establishing and enforcing organization standards.
REQUIREMENTS:
Who you are:
- Degree in related discipline with experience in related industry with background in either sales /marketing in the media industry.
- Good communication skills
- Experience and knowledge in advertising and promotion.
- Strong interest in publication and must be motivated and creative
- Good language skills and literate in English and Mandarin, good selling skill is useful.
- Good in selling, servicing, communication, customer relation & negotiation skills
- Effective marketing strategist with the ability to understand & articulate key opportunities for growth of the business.
- Strong digital sales background
- Strong analytical skills with ability to interpret market research and new media trends.
- Excellent communication, interpersonal, presentation, negotiation & leadership skills
- Computer literature esp. Email, Powerpoint, Excel and Word.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory



