Associate, Ancillary Benefits

Do you love to problem solve issues for customers?  Are you a motivated self-starter with great attention to detail?  Do you enjoy working cross-functionally to manage projects that have a large impact on operational processes? Are you looking to break into the startup world with a company that has a proven track record of success and be part of a fast growing team with the ability to learn and develop new skills? This role could be for you.  

Justworks helps people by providing access to a wide range of world class benefits; from Medical, Dental and Vision insurance to 401(k) and a variety of boutique offerings. In this position, you’ll own the day-to-day success of a number of different Benefit programs at Justworks, work with our Product and Engineering teams to improve existing systems, and help implement new Benefit offerings.

Day-to-Day Operational Responsibilities 

• Perform day-to-day operations for partners including but not limited to:
• Oversee short-term disability (STD), long-term disability (LTD), and life insurance claims utilizing internal systems
• Provide support for Paid Family Leave claims across multiple states, ensuring accurate and efficient resolution
• Manage and respond to Customer Service Organization inquiries related to claims 
• Assist in resolution of benefit inquiries/issues within the agreed upon service level agreements (SLAs) with external and internal partners 
• Liaise with third party partners to resolve claims-related issues for customers. 
• Assist senior team members in building out internal benefit resources (help articles, training decks, etc.)
• Develop creative solutions for new issues with assistance from team lead using available resources and systems

Cross-Functional Collaboration & Support 

•  Work closely with third party partners to resolve claims related extension requests and issues.
• Partner with our Customer Service Organization, Product Support Specialists, and Legal teams to improve systems and resolve issues
• Perform other related duties as assigned

As an Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.

• Minimum of 2 years of work experience in a similar role (operations, claims, insurance or customer service-related field preferred)
• Knowledge of Excel or equivalent
• Knowledge of Employer Sponsored Benefit Plans
• Ability to work as part of a team
• Process-driven and technologically savvy
• Strong written and verbal communication skills
• Experience breaking down complex concepts to core details
• Experience working in a fast-paced, data-driven environment
• Preferred: 
• SQL knowledge 
• CLMS certification, or equivalent strongly preferred

The base wage range for this position based in our New York City Office is targeted at $28.85 to $31.74 per hour.

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