Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Business Development Associate, you will play a key role in supporting and scaling Zocdoc’s interoperability partnerships by owning the operational work that helps EHR integrations launch, run smoothly, and grow over time. This role supports our EHR partner ecosystem by coordinating cross functional efforts across Product, Engineering, Finance, Legal, Sales, and Marketing to ensure partners are set up for success and operational needs are met consistently.
This role is ideal for someone who is excited about healthcare technology, enjoys working behind the scenes to make complex partnerships run smoothly, and wants hands on exposure to how partnerships operate at scale within a fast growing marketplace. This role will report into the Senior Manager of Business Development.
You’ll enjoy this role if you are…
- Personally motivated by seeing projects through from coordination to completion and ensuring nothing falls through the cracks
- Organized, detail oriented, and comfortable managing multiple workstreams at once
- Excited to work cross functionally and build strong relationships across teams
- Curious about how healthcare technology partnerships and integrations actually work day to day
- Someone who enjoys solving operational problems and improving processes over time
- Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor
Your day to day is…
- Coordinating operational work for net new EHR partnerships, including discovery support, analysis tracking, and launch readiness
- Maintaining accurate records for EHR partners in Salesforce, including integration details, timelines, and key milestones
- Supporting go to market initiatives with EHR partners by coordinating timelines and partner requests with Sales and Marketing
- Working with Finance, Engineering, and Data teams to support consistent reporting and billing workflows
- Managing incoming partner requests and operational questions, ensuring timely follow up and resolution
- Updating and maintaining EHR marketplace listings and partner facing documentation to ensure accuracy and consistency
- Supporting internal teams by preparing partner materials, tracking action items, and driving follow through on commitments
You’ll be successful in this role if you have…
- 1–3 years in business development, partnerships, program coordination, operations, customer success, sales or a related role
- Experience working cross functionally with teams such as Product, Engineering, Finance, Legal, Sales, or Marketing
- Strong organizational and communication skills and a desire to keep stakeholders informed and aligned
- Comfort working in systems like Salesforce and managing structured workflows
- A fundamental interest in healthcare technology or API driven products
- A proactive approach and a willingness to take ownership of operational work
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Zocdoc New York, New York, USA Office
568 Broadway, New York, NY, United States, 10012
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