Associate Director of Client Success – Launch Accelerator

Trinity Life Sciences is hiring a Client Success Associate Director within the Digital and AI Solutions group. This role is a unique opportunity to help clients bring therapies to market faster by using cutting-edge technology. You will serve as the primary partner to Trinity’s Launch Excellence team and as a trusted partner to clients in adopting and operationalizing Trinity’s GenAI-powered launch planning and management platform, Launch Accelerator. You’ll ensure clients achieve measurable value, drive consistent use of the platform, and support the cross-functional orchestration that enables best‑in‑class launch execution. The ideal candidate enjoys working cross-functionally with clients, has deep expertise in launch planning and execution, and is comfortable using and selling technology.  

Key Responsibilities

Product Expertise 

• Act as the Launch Accelerator product expert serving as a valuable resource to help both existing and prospective clients maximize the value of the application.  

• Understand and develop best practice ways of working within Launch Accelerator taking into account real world experience. 

Client Onboarding & Enablement 

• Lead structured onboarding for new clients, ensuring teams understand Launch Accelerator’s core functionality, workflows, reports & dashboards, and collaboration features. 

• Train cross-functional stakeholders and support adaptation for various launch models. 

• Understand client team’s key needs and find new and unique ways for Launch Accelerator to fulfill them. 

• Coach users on best ways to use LA to their advantage, keeping in mind client value areas. 

Ongoing Client Success, Value Realization, and Continuous Improvement 

• Act as day-to-day point of contact for client questions and tech support. 

• Proactive client support through regular meetings to gain feedback, share updates and strengthen alignment and communication. 

• Capture client feedback and collaborate with product teams to advocate for clients and help strengthen our value pipeline of new capabilities. 

• Support testing of new features. 

Own Support Materials and Onboarding Toolkits  

• Ensure training and support materials are continuously updated to help clients maximize the value of Launch Accelerator. 

• Translate feedback into product enhancement suggestions/requirements and collaborate with Product Management for prioritization and inclusion in the roadmap 

Client Growth & Expansion Responsibilities 

• Identify expansion opportunities within LA and LEx and promote multi‑launch usage. Identify broader opportunities to Trinity’s products and services. 

• Build trusted relationships to uncover needs. 

• Support renewal and upsell conversations. 

• Track client growth metrics. 

Qualifications 

Required: 

• 5+ years pharma/biotech  experience with exposure to launching new product sand or PMO experience in life sciences 

•  3+ client-facing experience supporting SaaS product adoption, growth and usage 

• Strong project management and communication skills with client facing representation 

• SaaS, digital transformation experience 

Preferred: 

• Direct experience participating and/or leading one or more launches in life sciences  

• Exposure and familiarity with project management principals and tools that are used to drive large scale, multi-year projects 

• Proclivity for selling and inspiring interest in technology 

Company Culture 

At Trinity, our culture is grounded in collaboration, accountability, innovation, and a deep commitment to client success. We work cross‑functionally, continuously improve, innovate with purpose, and foster respect and inclusion. 

Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey—from pre-launch to scale to loss of exclusivity. For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership. For more information, visit Trinity at www.trinitylifesciences.com.

Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current salary range is a minimum of $125,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Trinity Life Sciences is an equal opportunities employer and welcome applications from all qualified individuals. At Trinity, inclusion and engagement are at the heart of how we work and grow together. We’ve evolved from a traditional “DEI” framework to Inclusion & Engagement (I&E)—a model that moves beyond representation to focus on connection, collaboration, and shared purpose. Every role at Trinity plays a part in fostering an environment where all employees feel valued, respected, and empowered to contribute fully. By embedding I&E principles into our culture, we ensure that belonging and engagement are not standalone initiatives—they are part of how we build teams, make decisions, and deliver excellence every day. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities. For more information about Trinity’s commitment to Inclusion and Engagement please visit Inclusion & Engagement | Culture of Belonging at Trinity Life Sciences.