Associate Director, Experience Strategy

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.
Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:
We’re seeking a strategic leader with expertise in customer experience and CRM, a passion for interesting brands, and a talent for sparking fresh ideas. You'll provide day-to-day leadership in a dynamic, diverse agency environment, managing and coordinating project planning, team assignments, and strategic recommendations for key clients.

YOUR RESPONSIBILITIES:

• Lead strategy across multiple clients, becoming an expert on their consumers, business models, brands, categories, and value propositions.
• Partner with business leadership, creative teams, project management, marketing technology experts, and external partners to translate client goals into actionable strategic plans and cohesive executions.
• Guide and inspire the team/junior strategists, providing clear project direction and ensuring tactical work is executed effectively, insightfully, and on time.
• Serve as a collaborative leader on client teams, facilitating design thinking workshops, creative development sessions, reporting discussions, and strategic presentations.
• Develop and deliver creative briefs that inspire bold, insight-driven work and align with business objectives.
• Devise integrated content and communication strategies that personalize at scale, driving engagement across diverse customer segments.
• Become deeply familiar with and apply advanced research tools and methods—including applied listening, digital ethnography, and syndicated research—to surface insights that drive meaningful action.
• Partner with marketing technology and science teams to leverage marketing automation platforms like Salesforce Marketing Cloud, Adobe Experience Cloud, to deliver data-driven, measurable customer experiences.
• Ensure strategies account for integrated experience delivery, understanding how paid, owned, and earned media operate together to build cohesive brand ecosystems.
• Contribute to the continued growth and evolution of the strategy practice—shaping process, tools, and thought leadership.
• Present strategic recommendations to senior clients with clarity, confidence, and storytelling finesse.

REQUIRED SKILLS:

• Bachelor’s Degree in a related field or equivalent experience
• 8+ years of experience in marketing, digital, CRM, media, advertising, or management consulting.
• Proven ability to lead a team and mentor junior strategy talent.
• Demonstrated excellence in writing, editing, and collaborating on internal strategic and creative materials.
• Proficiency in research tools and data sources such as Nielsen, Mintel, Forrester, and others.
• Strong capability in narrative creation and simplifying complex challenges into clear, actionable insights.
• Track record of delivering high-quality work independently, on time, and above expectations.
• Understanding of marketing technology/automation ecosystems—including Salesforce Marketing Cloud, marketing automation platforms, customer data platforms (CDPs), and analytics frameworks.
• Experience developing omnichannel strategies that align paid, owned, and earned media to deliver unified, impactful customer experiences.
• Intellectual rigor, deep curiosity, and a passion for continuous learning.

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $115,000 - $135,000. This range is specific to NYC and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.