Associate, Fulfillment Analyst

Location Designation: Fully Remote
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
What You'll Do:
Enrollment Material Fulfillment & Quality Execution:

• Fulfill enrollment and ongoing education material requests in alignment with defined SLAs, quality standards, and compliance requirements.
• Develop, customize, and review enrollment and marketing materials including, but not limited to, pre-enrollment flyers, posters, e-cards, rate sheets, benefit summaries, educational presentations (live and virtual), and enrollment forms.
• Interpret policy language and underwriting guidance to accurately produce benefit summaries, enrollment forms, beneficiary forms, and evidence of insurability documents.
• Verify accuracy, completeness, and compliance of all materials prior to release to brokers, clients, or internal partners.
• Coordinate printing, shipping, and fulfillment logistics as required.

Cross-Functional Coordination & Client Support

• Partner with Enroller Managers and internal stakeholders to understand material and training needs for upcoming enrollment events.
• Support a consistent requester and client experience by adhering to intake processes, communication standards, and documentation requirements.
• Identify and escalate risks, exceptions, or ambiguities early to prevent rework, delays, or compliance exposure.

Operational Effectiveness & Continuous Improvement

• Participate in continuous improvement activities and tools that add measurable value to the business area, including but not limited to team huddles, root cause problem solving sessions, standard work documentation, and workflow optimization.
• Contribute feedback on enrollment tools, systems, vendor outputs, and processes, identifying opportunities to improve efficiency, quality, scalability, and client experience.
• Support team initiatives and projects aimed at scaling enrollment fulfillment capabilities to meet increasing volume and complexity.
• Demonstrate accountability for reducing rework, improving turnaround time, and maintaining quality performance over time.

What You'll Bring:

• Bachelor's degree strongly preferred or equivalent relevant experience.
• Experience working in a detail-oriented, process-driven environment with a strong focus on accuracy and quality.
• Proven ability to work independently while managing multiple assignments with competing deadlines.
• Strong critical thinking and problem-solving skills, particularly in navigating ambiguity and complex operational processes.
• Strong written and verbal communication skills with attention to detail.
• Experience working with operational systems and document workflows.
• Proficiency with Microsoft Office and Adobe Acrobat, including creating, editing, saving, and managing electronic documents.
• Experience using Smartsheet or similar workflow, intake, and reporting tools to support operational tracking and continuous improvement is a plus but not required.
• Prior experience in insurance, group benefits, or another regulated industry is a plus, but not required.

Work Environment:

• This position is work from home and requires consistent productivity, reliability, and professional communication in a remote setting.

Pay Transparency
Salary range: $57,000-$81,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 93168
#GBS