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Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!
About the Role
As an Associate Implementation Consultant, you will support the onboarding and implementation of Attentive’s multi-channel marketing platform — including SMS, RCS, email, and push — for small and mid-market customers. You will guide customers from kickoff through go-live, ensuring a smooth transition from sales to a fully launched and operational marketing program.
This role sits within our Customer Solutions organization and focuses on delivering efficient, high-quality onboarding experiences at scale. You will manage a portfolio of customers simultaneously, following established implementation frameworks and playbooks to drive consistent, successful outcomes.
This is an entry-level role ideal for someone early in their career who is highly organized, eager to learn, and excited to work directly with customers while building foundational skills in project management, SaaS implementations, and marketing technology.
What You’ll Accomplish
- Guide small and mid-market customers through onboarding from kickoff to go-live, ensuring timely and successful launches
- Manage multiple implementations simultaneously, keeping projects on track against defined timelines and milestones
- Configure Attentive platform settings, messaging programs, and basic integrations based on customer needs and best practices
- Support data onboarding by importing, validating, and troubleshooting customer data
- Lead customer training sessions and educate users on platform functionality and recommended use cases
- Communicate project progress, next steps, and risks clearly to customers and internal stakeholders
- Partner with Sales, Customer Success, and cross-functional teams to ensure a seamless customer experience
- Document implementation details and customer requirements to support successful handoffs post-launch
- Identify and escalate blockers or issues, contributing to timely resolution
- Contribute to internal documentation, templates, and playbooks to improve onboarding efficiency and scalability
Your Expertise
- 0–2 years of experience in a customer-facing, project coordination, or operations role (internships included)
- Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment
- Comfort working with data in Excel or Google Sheets (e.g., filtering, formatting, basic formulas)
- Strong communication skills, with the ability to explain concepts clearly to customers
- Detail-oriented with a focus on accuracy and execution
- Eagerness to learn new technologies and develop technical and project management skills
- Problem-solving mindset with the ability to troubleshoot and adapt
- Collaborative team player who works well across functions
- Interest in SaaS, marketing technology, or customer engagement platforms
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $60,000 - $80,000 annually + variable compensation + equity + benefits
- Our salary ranges are determined by role, level and location
By applying for this position, your data will be processed as per Attentive's Privacy Policy.
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Attentive New York, New York, USA Office
136 Madison Avenue, New York, NY, United States, 10016
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
