Associate Knowledge Management Specialist- Process Improvement

Job Description

Ensures efficient organizational performance by assisting in gathering, sharing and storing information. Assists in the analysis of business processes and gathering of information across an organization to determine the most effective platforms for sharing and storing knowledge. Provides support in the collection and integration of information, data, and content from departments and functions within the organization. Helps record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus. Assists in producing reports and business intelligence for improving processes, products, or services. Helps in the provision of education and training to end users on front end knowledge management system and reports. Assists in providing content updates on knowledge management portals or sites.

Job Responsibility

• Work assignments are straightforward and of moderate complexity
• With direct guidance, responsible for working on basic assignments
• Follows standard policies, techniques and practices
• Exercises judgement within defined procedures and practices to determine appropriate action. Delivers information and collaborates on problems/issues within defined parameters
• Understands professional concepts/standards of own work area, regulations, strategies and operating standards
• Makes decisions regarding own work, approach, and priorities
• Decisions are made within documented parameters and instruction around professional guidelines and compliance requirements
• Seeks new assignments to learn and develop
• Regularly contributes useful ideas for own work area/team within defined parameters
• Follows direction. Work is closely managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation
• Typically receives detailed instructions on work, approach and priorities
• Work approach may be reviewed by more senior team members, lead and/or management
• Majority of contact is within own function or area and may be customer service oriented
• Ensures efficient organizational performance by assisting in gathering, sharing, and storing information.
• Assists in the analysis of business processes and gathering of information across an organization to determine the most effective platforms for sharing and storing knowledge.
• Provides support in the collection and integration of information, data, and content from departments and functions within the organization.
• Helps record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus.
• Assists in producing reports and business intelligence for improving processes, products, or services.
• Helps in the provision of education and training to end users on front end knowledge management system and reports.
• Assists in providing content updates on knowledge management portals or sites.

Preferred Skilled/ Bonus Experience

• Process mapping and workflow documentation.
• Specification or requirements document creation/management.
• Exposure to project/program coordination or implementation support.
• Familiarity with Knowledge Management principles, content governance, or change management practices.

Key Skills & Experience

• Strong organizational and task management skills with ability to track details and manage multiple priorities.
• Exceptional attention to detail and commitment to accuracy.
• Process-oriented thinking with interest in workflow optimization and operational improvement.
• Ability to coordinate timelines, dependencies, deliverables, and program activities.
• Experience gathering information, summarizing updates, and compiling reports or progress tracking.
• Experience creating professional content (job aids, presentations, flyers, videos, guides, communications, etc.).
• Strong written communication and documentation skills.

Job Qualification

• Bachelor’s Degree or equivalent combination of education and related experience
• 0-1 years experience, required

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).