Associate Manager, WMX eCommerce Platform Operations

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: 

● Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

● Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. 

● Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. 

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. 

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent. 

A little bit about our team:

Strategic Operations is a cross-functional team that sits at the center of Warner Music Group within Warner Music Experience. We build fan-focused and data-driven e-commerce stores, websites, and email marketing campaigns that deliver our artists’ content to millions of fans around the world. We’re the backbone of the marketing and e-commerce teams -- providing program and project management, production services, and full stack enterprise solutions while maintaining operational efficiency and scalability.

Your role:

The Associate Manager, WMX eCommerce Platform Operations has a unique role of being responsible for the development of artists’ e-commerce stores, redemption pages, frontend customizations, as well as general platform stability and enhancements. You will lead the planning, execution, and maintenance of e-commerce store launches, pre-order bundles, new merchandise, and other high traffic campaigns with 2.5 million monthly store views around the world. You will contribute to the success of some of the best and biggest artists by ensuring a smooth customer experience, successful chart reporting, and digital asset delivery for 70 thousand monthly orders. You’ll work with a hard-working and data-driven team of Product Owners, E-Commerce Merchandisers, E-Commerce Store Managers, Digital Designers, UX Designers, Developers, and CRM Managers. If you love music and technology, this job is for you.

Here you’ll get to:

• You will help the Senior Project Manager manage webstore development, launches and schedules for artists across all labels by creating timelines, gathering requirements from stakeholders and supporting the operations team in building the stores.
• You will work with the development and operation teams to handle ad hoc frontend end requests.
• You will support the Senior Project Manager by writing user acceptance criteria, performing user acceptance & regression testing for new features and software capabilities, ensuring that new development enables operational best practices and meets business requirements.
• You will provide support and documentation for technical teams and processes, including system documentation end-user and team guides
• You will help manage artist offboarding, coordinating all related processes with cross-functional teams.
• You will maintain and administer services such as DNS updates & web monitoring services
• You will monitor communication channels for stakeholder issues, help troubleshooting and escalating critical problems.
• You will provide ad-hoc support to the Site Management teams
• You will assist with customer email data integration points
• You will collaborate to ensure projects and campaigns are in full compliance with GDPR cookie privacy, company policies and standards on all ecommerce platform outlets
• You will understand the user experience in each project and ensure the client request is fulfilled.

About you:

• You have 3-4 years of Project Management experience in an e-commerce environment.
• You have an understanding of various Project Management methods, mainly Agile.
• You have an understanding of creative and development processes.
• You have excellent organizational and prioritization skills with the ability to initiate and drive improvements.
• You have proven ability to motivate, support, and collaborate with various teams. You can easily work with everyone from designers to web developers to digital marketers.
• You have an understanding of ecommerce, digital marketing, and user experience.
• You have experience in excelling within fast-paced, high output environments with the ability to change at a moment's notice.

We’d love it if you also had:

• Love for music and understanding the customer journey.
• CAPM certification a plus
• Experience working with project management tools (i.e. Jira, Asana)
• Bachelor’s Degree preferred
• Experience in digital marketing.
• Knowledge of e-commerce platforms such as Shopify and Salesforce Commerce Cloud
• Understanding of basic HTML, SEO, & DNS

About us:

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG.  We love it here, and think you will, too.

#LI-Onsite

This position requires a minimum of four days per week in the office. We value in-office collaboration and believe it's essential for talent development and fostering strong working relationships.

Warner Music Group is an Equal Opportunity Employer.

Links to relevant documents:

2025 Benefits At A Glance final.pdf

EVerify Participation Poster.pdf

Right To Work .pdf