Associate Onboarding Manager

THE OPPORTUNITY

This existing vacancy is open to candidates that reside anywhere in the U.S. or Canada.

At VelocityEHS we are very customer focused. As an Associate Onboarding Manger, you will own the critical early phase of the customer lifecycle by onboarding VelocityEHS's clients. Your goal is to help customers efficiently realize the value of their new software, maximizing engagement, and ensuring the ultimate customer experience. This is a customer facing role and one that works cross-functionally with Customer Experience teams. A strong focus on customer lifecycle value, project management, and process will be core to success in this role.

Primary Duties and Responsibilities

• Become an expert in VelocityEHS products and solutions
• Successfully mentor and coach customers as they go through the onboarding process
• Manage setup of software for customers going through the onboarding process
• Serve as the primary point of contact for VelocityEHS’s clients, owning the onboarding phase of the customer lifecycle
• Effectively onboard new/expansion customers
• Project manage a portfolio of customer onboardings to successful outcomes, accelerating the customer's time to value in using our products and solutions
• Provide timely updates on customer projects within Project Management tooling to effectively drive team/company KPIs and customer interactions
• Manage setup of single products/modules
• Actively lead customer-facing communications (live, virtual, written)
• Effectively deliver engaging enablement training and workshops on concentrated product or module
• Drive early adoption
• Document time to value metrics
• Evaluate onboarding effectiveness
• Help build processes, internal enablement, and servicing tactics
• Ability to independently solve simple customer issues
• Document customer interactions and progress throughout the lifecycle of their onboarding
• Use company approved AI tools to improve efficiency, reduce manual work, and enhance the quality of outputs
• Apply sound judgment when using AI, ensuring accuracy and accountability for AI-generated work
• Protect sensitive and confidential information when using AI, following company data guidelines
• Actively learn and build proficiency in AI tools relevant to your role
• Share AI use cases, tips, and learnings to help strengthen team and organizational capability

Minimum Skills and Qualifications

• Bachelor’s degree in relevant area or similar experience in alternative role
• Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment
• Strong written and verbal communication
• Strong decision-making and organizational skills
• Detail oriented and self-motivated
• Experience working independently, but can also be an effective team member
• Pro-active learner and open to constructive feedback
• Effectively manage customer expectations
• Active listening skills
• <1 year of customer onboarding experience

Preferred Skills and Qualifications

• Additional languages a plus
• Familiarity with Salesforce, Workfront, or Outreach
• Experience in software industry, SaaS and/or Environment, Health and Safety industry

VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The expected salary range for this position is between $61,350 and $78,100 USD (United States) or $64,500 and $78,700 CAD (Canada). We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on candidate’s proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is eligible for our comprehensive benefits package. 

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability.

Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected] Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.

Who is VelocityEHS?

VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.

Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.

The VelocityEHS team includes unparalleled industry expertise, with more certified experts in health, safety, industrial hygiene, ergonomics, sustainability, the environment, AI, and machine learning than any EHS software provider. Recognized by the EHS industry's top independent analysts as a Leader in the Verdantix 2023 Green Quadrant Analysis—VelocityEHS is committed to industry thought leadership and to accelerating the pace of innovation through its software solutions and vision. Its privacy and security protocols, which include SOC2 Type II attestation, are among the most stringent in the industry.

What are the benefits and perks of working at VelocityEHS?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page!

• Generous time off programs
• Medical/dental coverage, retirement (with employer match)
• Parental leave plans for all family types
• Job shadowing programs and one-on-one coaching opportunities
• Tuition reimbursement for continuing education, advanced degrees, and certifications
• Remote-first and flexible work schedule to fit your family's needs
• Monthly stipend to make your home office more comfortable, productive, and successful
• Corporate wellness and personalized preventative mental health care programs
• Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)

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