Associate Principal Engineer - ITSM/ITAM Lead Developer

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 29 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

• This is a hybrid role (2 to 3 days in office)
• Office location: New York, NY 10007
• We support relocation

Key Responsibilities:

• Design, develop, and implement solutions on the ServiceNow platform across modules such as ITSM, HRSD, CMDB, ITOM, ITAM, and especially HAM Pro (Hardware Asset Management Professional).
• Configure and customize HAM Pro functionalities, including asset lifecycle automation, normalization, reclamation workflows, and reconciliation rules.
• Develop and maintain integrations between ServiceNow and external asset management or procurement systems using REST/SOAP APIs, IntegrationHub, or MID Server.
• Participate in requirement analysis, design discussions, and sprint planning sessions within Agile/Scrum frameworks.
• Build and maintain UI pages, dashboards, and portals to improve asset visibility and user experience.
• Develop catalog items, record producers, and flow designer automations to streamline asset request and fulfillment processes.
• Ensure adherence to ServiceNow development best practices, platform governance, and compliance with IT Asset Management (ITAM) standards.
• Troubleshoot, debug, and resolve issues identified during testing or production support.
• Collaborate closely with business analysts, QA engineers, and architects to deliver scalable, efficient ServiceNow solutions.
• Support ServiceNow platform upgrades, patches, and performance optimization, particularly for HAM Pro modules and dependencies.
• Maintain technical documentation, version control, and deployment pipelines for ServiceNow applications.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 12 + years of hands-on experience in ServiceNow development and customization.
• Proven experience working with ServiceNow ITAM and HAM Pro modules, including configuration of asset normalization, data models, and lifecycle automation.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting (client-side and server-side).
• Strong understanding of ServiceNow data model, including CMDB and asset relationships.
• Experience with Flow Designer, Business Rules, UI Policies, and Catalog Client Scripts.
• Knowledge of ServiceNow update sets, source control, and deployment processes.
• Solid understanding of SDLC, Agile methodologies, and CI/CD practices.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) certification.
• Additional certifications such as CIS ITAM, HAM, ITSM, or Application Developer.
• Hands-on experience implementing or optimizing HAM Pro features such as reclamation, normalization, asset workflows, and discovery integration.
• Experience developing custom scoped applications within ServiceNow.
• Familiarity with Jenkins, GitLab, or Azure DevOps for CI/CD automation.
• Understanding of ITIL processes and alignment with ServiceNow ITAM best practices.
• Familiarity with AngularJS, Bootstrap, or React for UI customizations and portal development.

Salary Range: $140K-$170K Gross (Base + bonuses) + standard Nagarro Benefits

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.