Associate Principal, Service Management

To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.

What You'll Do:

The Asset Management Specialist will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs of the OCC.

This position is responsible for supporting the population and maintenance of the ServiceNow Asset Management Database (AMDB).  As a member of the ITSM team, this person is primarily responsible for managing and tracking IT asset life cycles, managing inventory and interpreting and maintaining information on software licenses, versioning, and service level agreements to ensure compliance with purchasing procedures and standards. This person will also work with the rest of the IT Asset Management team, ServiceNow platform team, Configuration Management team, Discovery team, ITSM team members on various technical projects and integrations.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Responsible for end-to-end hardware and software lifecycle IT Asset Management including data attributes and data relationships to the Configuration Management Database (CMDB).

• Monitor purpose, objectives, scope, as well as the principles and Critical Success Factors. Ensure Key Performance Indicators are collected, analyzed, and acted upon.

• Align the needs of the business with IT Asset Management best practice on the ServiceNow platform.

• Review quotes in sourcing process to identify the product and service models to be procured.

• Manage product models and catalog items to the Request Management System.

• Assists with evidencing the procurement, dispensing, reclaiming, disposal and tracking of hardware and software. Build Dashboard and Reporting. Create ITAM relevant reports and extract and socialize asset data.

• Work with the lead Administrators and Developers by gathering requirements and documenting Enhancements and defects.

• Provide excellent customer service to OCC associates.

Supervisory Responsibilities:

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• Strong understanding of the ServiceNow platform, including: core/common foundation tables, ITAM tables, discovering data center inventory, reporting, and development methods.

• Good troubleshooting skills with the ability to assist in determining root cause of problems, offer recommendations or suggestions for a quick, but effective, resolution.

• Ability to work well in crisis situations.

• Flexibility to provide off-hours and weekend support for maintenance, testing and emergency support.

• Demonstrate strong confidence in abilities and knowledge, strong sense of responsibility, and the ability to work under minimal supervision.

• Understand concepts of normalization, discovery, asset reconciliation; ensure asset to CI relationships, asset categorization, asset types and data rules.

• Financial and application experience desired.

• Experience with collaboration tools.

• Experience with service delivery utilizing ITIL standard methodologies.

Technical Skills:

• Familiarity with Anthropic AI products

• Intermediate experience with industry-standard Systems Management tools.

• Intermediate experience adhering to and providing Service Level Agreement (SLA) reports to internal or external customers.

• Must possess excellent customer service, written and oral communication skills and time management skills.

• Well organized, and deadline driven with the ability to prioritize and track multiple tasks simultaneously.

• Self-starter with ability to manage time effectively to deadlines, and audit deliverables to ensure accuracy for submission to senior management.

• Adapts well in a professional, fast-paced, dynamic environment.

• In depth understanding of management and analytic tools used for asset tracking and physical inventory control.

• Demonstrated performance and aptitude consistent with OCC’s core values and culture.

• Experience with ticket tracking systems, such as ServiceNow, a mobile device management (MDM) tool and purchasing systems also preferred.

Education and/or Experience:

• Experience with ITAM or other Service Desk oriented tool sets

• ServiceNow platform experience, including experience with SAMPro.

• Service Configuration Management experience a plus

• Experience working with auditing entities

• Bachelor’s degree in Information Technology or 3-5 years equivalent work experience.

Certificates or Licenses:

• CAMP, CSAM, CHAMP, CMAM, CITAD, CAMSE and CITAM certification a plus

• ITIL Foundations Certification a plus

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

Incentive Range

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer