The Associate, Strategy & Operations role involves optimizing processes for digital reporters, focusing on capacity planning, onboarding, and retention strategies to improve operational efficiency and support growth.
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
About the Role
We are seeking a motivated operations associate with experience in the tech industry to help optimize our gig economy model for digital reporters. This role focuses on capacity planning, onboarding systems, and creating streamlined processes that ensure a smooth experience for our digital reporters. Your primary goal will be to help DBF deliver top-tier quality for our clients while improving the operational framework that supports the digital reporter workforce.
You will have the opportunity to experiment, A/B test, and take ownership of initiatives from concept to implementation, driving improvements that support both our rapid growth and retention strategies. If you're passionate about operational efficiency and making an impact in a fast-paced gig marketplace, this role is for you!
Responsibilities
- Capacity Planning: Model and forecast capacity to ensure our digital reporter workforce is well-prepared to meet growing client demand. Create flexible, scalable processes that enable quick adaptation to business needs.
- Onboarding Operations: Own the end-to-end operations of of digital reporting onboarding funnel, ensuring engagement during the process, quality throughout, and guided 1:1 support as needed.
- Process Improvement: Create and A/B test operational guidelines to enhance digital reporter experience and performance. Continuously refine processes to meet evolving business needs.
- Retention Strategy: Develop and implement strategies to ensure high retention and reduce churn among digital reporters. Address issues proactively, gather and act on feedback, and maintain a culture that supports long-term commitment and satisfaction.
- Collaboration and Communication: Work closely with internal teams, including product and engineering, to troubleshoot and suggest improvements.
- Regional Expansion Strategy: Support the expansion of the digital reporter network into new regions by developing and executing strategic plans to ensure workforce readiness in these markets.
Qualifications
- 2-5 years of operations experience, preferably within the tech or gig economy sector.
- Proven track record of developing scalable systems and processes in fast-growth environments.
- Skill in leveraging data and analytics to drive informed decision-making and optimize outcomes.
- Strong ability to think strategically and understand broader business contexts.
- Creative problem solver who’s not afraid of changes and starting new initiatives Outstanding communication and relationship-building skills.
- Nice to have: Data analysis with SQL or similar, experience working with Independent Contractors and/or gig workers
Compensation Information: $80,000 - $105,000
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Sugar House (onsite employees)
- Top-of-the-line company swag
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Top Skills
SQL
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