Associate Technical Account Manager

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know The Team:

The Managed Services Technical Account Manager is responsible for the ongoing delivery of high quality service to Managed Services clients. The Steady State Managed Services Technical Account Manager functions as a business analyst and as a central point of contact for SS&C | Advent’s most complex clients, managing their technical and operational needs related to their Managed Services.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Be the assigned account owner for SS&C | Advent’s largest and most complex Managed Services clients

• Be responsible for the ongoing delivery of high-quality service to Managed Services clients

• Function as a business analyst and as a central point of contact for SS&C | Advent’s most complex clients, managing their technical and operational needs related to their Managed Services solution

• Have a detailed understanding of clients’ Managed Services dedicated environments, including all SS&C |Advent products, integration points, customization, automation and workflow, and manages projects with other SS&C teams

• Be responsible for high priority issue management and be an important contributor to major product and infrastructure upgrade planning

• Evaluate product workflows and automation systems for Managed Services clients

• Maintain client automation workflows

• Manage product and infrastructure issues to resolution

• Advocate for client success on the Managed Services solution and work in collaboration with the Customer Success Manager throughout the custom lifecycle

What You Will Bring:

• 5 years’ experience in SS&C | Advent technical support, systems support, professional services and/or account management
• Deep knowledge of Advent Portfolio Exchange (APX) and Advent Custodial Data (ACD)
• Deep knowledge of back and middle office services such as account reconciliation, market data management, and account performance
• Strong knowledge of data related workflow and automation in the SS&C | Advent product platform, including 3rd party integration
• Knowledge of networking topologies and virtualized systems such as VMWare and Citrix
• Knowledge of Microsoft SQL Server
• Ability to manage multiple projects/responsibilities to planned deadlines and expectations
• Ability to communicate information and conduct training effectively to a broad audience 

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.