Associate Technical Account Manager

What you'll do:

NinjaTrader is seeking an Associate Technical Account Manager (TAM) to lead strategic relationships with our most important B2B customers. You will act as the trusted advisor and single point of contact, managing complex technical and commercial interactions across the customer lifecycle—from onboarding through scale and support.

This role is designed for a hybrid technical expert and relationship builder, someone who is equally comfortable advising senior technical stakeholders, translating feedback for engineering teams, and tracking performance metrics to deliver tangible business outcomes.

Internally, you are the voice of the customer. Externally, you provide assurance and insight—connecting the dots across technical issues, product opportunities, and customer goals.

In this role you will:

• Act as the primary post-sale technical contact for a portfolio of strategic enterprise accounts
• Guide customers through onboarding, integration, adoption, and ongoing success with NinjaTrader’s APIs, platform, and services
• Drive joint planning, conduct executive business reviews, and provide clear metrics to demonstrate value and progress
• Ensure Tier 1 Customer Success metrics and CSAT goals are met or exceeded
• Lead discovery, solution design, and implementation guidance for APIs, market data integrations, webhooks, and cloud-native services
• Own the resolution of complex technical issues—diagnosing root causes, coordinating cross-functional responses, and keeping customers informed
• Maintain technical expertise in cloud architecture, data streaming, and middleware solutions to offer credible, actionable guidance
• Translate customer goals and feedback into prioritized requirements and insights for Product, Engineering, API and Customer Support
• Influence roadmap development by aggregating feedback from top-tier customers and sharing trends with product leadership
• Serve as a partner to Sales and Product teams in pre-sales expansions, SoW development, and onboarding transitions
• Employ Agile methods and tools to coordinate implementation, integration, and support projects across internal teams
• Track key health indicators and proactively flag risks, bottlenecks, or delays
• Facilitate blameless retrospectives and process improvements to continuously improve delivery

What you'll need:

• 2+ years in a technical customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Technical Relationship Manager, Technical Program Manager, API and/or Solutions Engineer) in a SaaS, fintech, or market data context
• Proven track record managing complex B2B relationships and delivering successful outcomes across technical and business stakeholders
• Deep familiarity with RESTful APIs, OAuth, JSON, WebSockets, and cloud platforms (e.g., GCP, AWS, Azure)
• Ability to diagnose, prioritize, and resolve multi-layered technical issues collaboratively
• Excellent written and verbal communication skills tailored to both technical and non-technical audiences
• Strong organizational skills with experience juggling multiple projects in an Agile, fast-paced environment

Bonus points for:

• Background in trading platforms, market data systems, or financial regulatory compliance (e.g., SOC 2, PCI-DSS)
• Experience contributing to or managing product lifecycle milestones in collaboration with engineering teams
• Comfort with scripting (Python, JavaScript) for debugging, POCs, or light automation

Compensation:

The salary range for this role will be $110,000.00 - $125,000.00 USD. In addition, this position will also receive an annual target bonus of 8%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays.