Attendee Experience Manager ( Events)- Black Hat

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

This role is based in our 605 Third Avenue, NY office. 

As the Attendee Experience Manager, you will contribute to the growth and optimization of existing conference products that serve the global cyber community. Managing timelines, budgets, and resources while collaborating with teams to implement enhancements and prioritize upgrades and analyze performance metrics, conduct user research, and provide insights to improve products. 

Key Responsibilities

Product Feature Management – ownership of product strategy & execution

• Manage timelines, budgets, and resources to execute assigned products
• Assist in creating and maintaining product documentation and process specifications (the “playbook”) for assigned products
• Consistent ideation and improvement of existing products
• Collaborate with design and development teams to implement product enhancements
• Help manage product upgrades and feature prioritization processes

Data Analysis & Reporting

• Monitor product performance metrics to create regular status reports and identify improvement opportunities
• Conduct user research through surveys, interviews, and feedback collection
• Assist in analyzing conference data, including attendee behavior, engagement patterns, and market research to identify trends and insights
• Support the creation of post-event analysis and recommendations
• Help maintain dashboards and tracking systems for key performance indicators
• Support A/B testing initiatives and help interpret results

Cross-Team Collaboration

• Work with content teams to ensure product features support programming objectives
• Coordinate with marketing teams on product messaging and positioning
• Support sales teams with product information and competitive insights
• Collaborate with operations teams to ensure smooth product implementation

Market Intelligence

• Research cyber industry trends and emerging technologies
• Monitor competitor activities and benchmark against industry standards
• Gather feedback from attendees, sponsors, and internal stakeholders
• Support the identification of new product opportunities and market gaps

Core Competencies

• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Detail-oriented with strong analytical thinking
• Ability to manage multiple projects simultaneously
• Customer-focused mindset with empathy for user needs

Personal Attributes

• Eager to learn and grow
• Proactive and takes initiative on projects
• Team-oriented with collaborative working style
• Adaptable and comfortable with changing priorities
• Enthusiastic about innovation and technology

Technical Skills

• Familiarity with product management tools (Jira, Trello, Asana, or similar)
• Basic understanding of analytics platforms (Google Analytics, Excel, or similar)
• Comfortable with data analysis and creating presentations
• Understanding of customer journey mapping

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $70,000 — $80,000 based on experience. 

This posting will automatically expire on 2/25/2026.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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