Lead assessment operations for Australian RTO programs: allocate assessor workloads, monitor KPIs, coach assessors, manage student support and escalations, ensure RTO compliance, participate in validation/moderation, maintain reporting, and collaborate with delivery, compliance, and instructional design teams to drive continuous improvement.
This is a remote position.
AU RTO Operations Lead (Remote) - Internal Hiring
About PeoplePartners
About PeoplePartners
- At PeoplePartners, we believe great work starts with great people.
- We’re a Great Place to Work certified company that connects talented professionals with growing global businesses that value leadership, accountability, and continuous improvement. Our people-first culture is built around collaboration, trust, and creating opportunities where individuals can thrive while working with high-performing international teams.
- We’re currently hiring on behalf of one of our long-standing education and training clients for an experienced operational leader who enjoys improving systems, coaching teams, and driving high-quality outcomes in a fast-paced environment.
- This opportunity is open for internal hiring only.
Role Overview
- As the Operations Lead, you’ll oversee assessment operations, workload coordination, team performance, quality assurance, and student support activities across multiple training programs.
- You’ll act as the key operational link between assessors, trainers, compliance, student services, and leadership — ensuring assessment outcomes are delivered efficiently, consistently, and in line with Australian RTO standards.
- This role combines operations leadership, coaching, stakeholder management, compliance oversight, and continuous improvement.
Key Responsibilities:
- Coordinate and allocate assessment workloads across assessors.
- Monitor operational performance, KPIs, and assessment pipelines.
- Lead and coach assessors to improve quality and consistency.
- Support student engagement and escalation management.
- Ensure compliance with RTO standards and assessment requirements.
- Participate in validation, moderation, and continuous improvement activities.
- Maintain accurate operational reporting and documentation.
- Support onboarding and development of trainers and assessors.
- Manage operational bottlenecks, urgent requests, and escalations.
- Collaborate with delivery, compliance, and instructional design teams.
- Support product and resource improvement initiatives.
Requirements
Required Qualifications (Must-Have):
- 2+ years of leadership, operations coordination, training delivery, assessment, or RTO experience.
- TAE40110 Certificate IV in Training and Assessment (or successor qualification).
- Strong leadership and mentoring capability.
- Excellent verbal and written communication skills.
- Experience managing competing priorities and operational workloads.
- Strong stakeholder management and problem-solving skills.
- Ability to work autonomously while collaborating effectively with teams.
- Strong administration and organizational capability.
Nice-to-Have:
- BSB41419 Certificate IV in Work Health and Safety (or equivalent).
- Experience within the Australian VET/RTO sector.
- Knowledge of Standards for RTOs 2025 and AQF requirements.
- Experience with LMS platforms such as Canvas.
- Exposure to validation, moderation, and compliance activities.
- Experience managing student support and engagement programs.
- Resource management or product improvement experience.
- Experience interpreting operational reporting and performance data.
Why Join PeoplePartners
- At PeoplePartners, you’ll join a collaborative remote team that values accountability, leadership, and continuous improvement.
- You’ll have the opportunity to work with international teams, lead operational initiatives, and contribute to an environment where quality, efficiency, and student support genuinely matter. This role is ideal for someone who enjoys mentoring people, improving workflows, and driving operational performance in a structured, fast-paced setting.
- We’re looking for professionals who communicate clearly, lead with ownership, and thrive in environments focused on teamwork, operational excellence, and meaningful outcomes.
Work Details
- Work Setup: Remote / Work from Home.
- Schedule: Monday to Friday.
- Working Hours: Day-shift - AEST.
- Employment Type: Full-time.
Ready to Apply? If you’re an experienced operational leader who enjoys coaching teams, improving systems, and driving high-quality outcomes in a fast-paced environment — apply now through PeoplePartners.
Benefits
- Permanent Work-from-home setup
- Company-provided equipment
- Secondary Wi-Fi Modem
- 21 Leave Credits Annually - Leave benefits begin on Day 1.
- 100% conversion of UNUSED leave credits
- HMO on Day 1
- 13th Month Pay
- Monthly Gift Voucher
- Milestone Tokens (Birthday/Anniversary/Christmas).
- A Life Beyond the Screen #WorkLifeBalance.
- Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.
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