Design and document contact center requirements and processes; implement and support Genesys 8.x call routing and reporting. Work with Java/WebSphere IVR custom apps, Avaya Experience Portal, NICE call recording and IEX workforce management. Perform project management, planning, coordination, and client-facing consulting with regular travel.
Company Description
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
- At least 4 years of experience in creating requirement specifications based on Architecture/Design /Detailing of Processes
- Hands on experience in Genesys 8.x version for call routing and reporting purposes
- Experience on working on Java/Websphere based custom application for IVR
- Avaya Experience Portal.
- NICE call recorder.
- NICE IEX work force management.
- Analytical and Communication skills.
- Planning and Co-ordination skills
- Experience with project management
- Experience and desire to work in a management consulting environment that requires regular travel
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of experience in IT
** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Note:-
- This is a Full-Time Permanent job opportunity for you.
- Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply.
- No OPT-EAD & H1B Consultants please.
- Please mention your Visa Status in your email or resume.
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