AWS Engagement Manager

We are hiring for an AWS Engagement Manager to work with our Mid-Market & Enterprise customers! As the Engagement Manager, you will own the customer relationship from a delivery perspective and be accountable for delivery health and customer satisfaction across a portfolio of AWS and Amazon Connect engagements. You will partner with Sales to scope new work and plan account growth, transition customers smoothly from sales to delivery, and guide Project Managers in delivering cloud-based contact center and AI solutions.

The ideal candidate brings a strong blend of solution architecture, pre-sales advisory, and client-facing leadership. The Engagement Manager is a trusted advisor who builds strong relationships with VP and C-level stakeholders, leads distributed teams through complex engagements, and has a consultative, analytical mindset. If you appreciate working with cutting edge technology and guiding customers through AI-enabled digital transformation - then this is the role for you!

You'll have the opportunity to:

• Develop, own and manage customer relationships, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio, building direct relationships and maintaining a stakeholder strategy for each engagement, ensuring seamless execution for clients
• Provide hands-on direction, guidance and oversight to project teams, serving as an escalation point, ensuring quality delivery, client satisfaction, customer security and compliance requirements are met, and driving project or program direction from a product ownership standpoint
• Act as a “thought leader” for our customers, helping them drive outcomes and articulate the value delivered while continuously identifying areas of further transformation
• Participate in customer sales cycles focusing on developing rapport with prospects, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans
• Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kickoff, and facilitating kickoff and client onboarding
• In collaboration with NeuraFlash, Part of Accenture’s operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks
• Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
• Champion AI-enabled delivery practices across engagements, within approved tools and client data-handling requirements
• Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale
• Travel up to 25% for customer projects and company events

• ​​10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
• 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
• 5+ years of experience architecting, selling, and delivering AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across AWS services
• Deep expertise in Contact Center or AWS-based solution design, such as Amazon Connect, and/or integrated CCaaS ecosystems
• Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
• Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
• Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
• Experience shaping and managing distributed cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
• Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
• Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings

PREFERRED SKILLS:

• Passion for delivering software solutions, building Amazon and other Contact Center solutions with state-of-the-art technology
• Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
• Eager to embrace challenging situations and enjoys solving complex problems
• Proven ability to work cross-functionally
• Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies
• Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions
• Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap
• Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers
• Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices for agentic systems