Benefits Analyst

Benefits Analyst (Hybrid - Manchester, CT)

The Benefits Analyst is responsible for the day-to-day administration of Bob’s Discount Furniture’s employee benefits and retirement programs.  This highly visible, fast-paced role requires exceptional attention to detail, strong organizational and time management skills, and the ability to provide outstanding customer service while managing multiple priorities.   

As a key member of the Benefits team, the Benefits Analyst partners with internal stakeholders, employees, and external vendors to ensure the accurate and timely administration of benefit programs and communications.  This role serves as the primary point of contact for employee benefit inquiries received through email, voicemail, Workday Help Cases, and other communication channels.

In addition to employee support, the Benefits Analyst is responsible for processing benefit billing and self-bills, assisting with compliance activities, supporting annual Open Enrollment, conducting employee benefit meetings, and ensuring the overall accuracy and integrity of benefit data and processes.

What You’ll Bring to Bob’s
At Bob’s Discount Furniture, we value the unique skills and experiences each team member brings. We believe that the sum of the whole is better than the sum of the one. Success in this role requires a combination of technical expertise, analytical thinking, exceptional customer service, problem-solving abilities, behavioral and leadership skills, highly organized, and the ability to thrive in a dynamic fast-paced, high-volume environment while maintaining accuracy and efficiency.

Key Responsibilities

• Serve as the first point of contact for employee or Human Resource’s benefit inquiries via email, voicemail, and Workday Help Cases, providing timely, accurate, and professional customer service.
• Administer Bob's employee benefit and retirement programs, ensuring accurate enrollment and eligibility processing.
• Process and reconcile monthly benefit billing, including self-billed plans, ensuring timely and accurate payments.
• Partners with benefit vendors to resolve eligibility, enrollment, billing, file feed, and claims-related issues while ensuring a positive employee experience.
• Maintain accurate benefit records and employee data within Workday and other benefit administration systems.
• Support compliance with ERISA, HIPAA, COBRA, ACA, and other applicable federal and state regulations.
• Assist with Annual Open Enrollment planning, testing, communications, employee education, and system validation.
• Conduct new hire and employee benefit meetings, presentations, and educational sessions.
• Create and distribute employee benefit communications, guides, and educational materials.
• Research and resolve complex benefit issues while exercising sound judgment and attention to detail.
• Analyze benefit data, identify trends, and recommend process improvements to increase efficiency and enhance employee experience.
• Collaborate with Human Resources Business Partners, Payroll, vendors, and other internal business partners to ensure seamless benefit administration and member experience.
• Maintain strict confidentiality while handling sensitive employee and company information.
• Participate in special projects and perform other duties as assigned.
• Able to organize and prioritize your daily responsibilities in an efficient manner while still staying on track to complete all activities within their respective deadlines.

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

• Benefits administration and compliance
• Customer service and employee support
• Analytical and problem-solving skills
• Process improvement and critical thinking
• Vendor and stakeholder coordination
• Data accuracy and reporting
• Project, organization, and time management
• Written and verbal communication skills
• Collaboration and teamwork
• Adaptability in a fast-paced environment

Who We Are
At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off: vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount from Day 1, plus exclusive partner discounts
• And so much more!

Our Culture & Core Values
At Bob’s, we foster a positive, inclusive, skills-focused work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We are more than a workplace; we are a team that supports and celebrates one another.

Minimum Qualifications

• Bachelor's degree preferred but not required
• 4–5 years of benefits administration experience
• Strong knowledge of employee benefit programs and administration
• Knowledge of federal, state, and local benefits laws (ERISA, HIPAA, COBRA, ACA)
• Experience with Workday or other HCMS platforms
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word
• High attention to detail
• Excellent organizational and time management skills with the ability to manage multiple priorities and meet deadlines
• Strong analytical and problem-solving abilities with the ability to think creatively
• Strong written and verbal communication skills
• Ability to work independently while contributing effectively as part of a team
• High level of discretion and ability to maintain confidentiality

Why Join Bob's?

At Bob's, you'll have the opportunity to make a meaningful impact on the employee experience while working alongside a collaborative team dedicated to providing exceptional service.  If you're passionate about helping employees, enjoy solving complex problems, thrive in a fast-paced, high volume environment, and are committed to delivering exceptional customer service, we'd love to hear from you.

Diversity is a Core Value at Bob’s
At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

#BDFHP

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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