Assists clients with public assistance eligibility, applications, recertifications, identification, fair hearings, and benefits-related issues. Maintains confidential client files, process notes, census reports, and benefit updates using WMS, CARES, and EHR systems. Coordinates referrals, collaborates with housing specialists regarding LINC vouchers, and attends relevant agency training. The role requires direct service to diverse New York City clients and experience with DHS or similar city-operated organizations.
Overview
Benefits Specialist
Help New Yorkers Get the Care They Deserve!
Monday-Friday 9am-5pm
Hourly: $28.14
A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and the greater New York Area.
Samaritan Daytop Village serves over 33,000 New Yorkers annually within your neighborhoods and communities so our success depends on those we employ.
The Role
Under the general direction of the Assistant Program Director or Designee, the Benefits Specialist is responsible for performing a variety of tasks and activities to assist clients with Public Assistant Benefits. This work is carried out in support of the mission and goals of Samaritan Daytop Village.
ResponsibilitiesWhat You Will Do
- Assesses client’s need for Public Assistant Benefits and refers those that are eligible.
- Maintains and tracks out-of-city client files for recertification.
- Troubleshoots and resolves problems regarding client eligibility for Public Assistant Benefits.
- Prepares and submits weekly census reports of clients’ benefits.
- Escorts clients to Public Assistant Benefits.
- Files all information relating to Public Assistance in client folders.
- Checks client’s ID and assists clients in obtaining ID.
- Utilizes Welfare Management System (WMS) for inputting, gathering, and retrieving information.
- Assists clients in filling out City, State, and Federal applications for ID and benefits.
- Assists clients with Fair hearing.
- Attends all HRA and DHS training for client’s benefits.
- Maintains updated information on all changes in clients’ benefits.
- Assists clients with completing Public Assistance applications and re-certifications.
- Refers clients to community-based agencies for INS problems.
- Maintains detailed process notes on clients in CARES System.
- Collaborates with Housing Specialists concerning clients' LINC Vouchers
Who You Will Be
- Someone with an Associates Degree in Human Services or a related field
- At least One (1) year of comparable experience working with the NYC Department of Homeless Services (DHS) or other similar city-operated organization.
- Computer literacy including proficiency in Microsoft Office Suite and EHR.
- Ability to maintain confidentiality.
- Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
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