Bilingual Program Analyst (English / Spanish)

HeartShare St. Vincent's Services is a non-profit agency serving individuals, children, and families living in New York City. The Department of Data Analysis and Accountability (DAA) is responsible for assisting the agency's diverse array of programs in using data to enhance the quality and effectiveness of services. Currently, DAA is looking for an energetic, detail oriented, self-starter to fill the open Program Analyst position. The ideal candidate will have a background in quality assurance and/or program evaluation, strong commitment to data-driven program improvement, and experience working within a non-profit organization.  The ideal candidate will also have an interest in children and immigrant services.

Primary Responsibilities and Essential Functions of Position: 

• Work collaboratively with the Senior Director and program on identifying trends in performance metrics.
• Conduct quantitative and qualitative analyses and communicate results to program leadership and staff.
• Track and maintain incident database
• Prepare reports as required (monthly and/or quarterly), identifying trends in the data
• Drafting and reviewing policies with the team
• Present performance metrics to the team
• Ability to mine data to extract information from data sets and identify patterns/correlations
• Create and interpret data sets to improve program quality and predictive capabilities
• Collaborate with different departments to support data-driven decision making

• Strong written and verbal communication skills/ Bilingual in Spanish Required
• An interest in children and immigrant services.
• Bachelor's Degree required.  Master’s Degree Preferred
• Experience with UAC Portal Preferred.
• Strong analytical skills with the ability to collect, organize, analyze data with attention to detail and accuracy
• Strong knowledge of relevant software / Microsoft Office (Word, PowerBI, PowerPoint, Outlook and Access)(Excel, Access).
• Strong Interpersonal Skills

Benefits 

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: 

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [email protected].  

About HeartShare

Who WE ARE:

For over one hundred years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives.

To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook

HeartShare Human Services of New York | Homepage

HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.