Billing & Code Management Specialist, Breach Services

Synopsis of the role

We are looking for a Billing & Code Management Specialist to join our growing team, who is self directed with strong leadership skills, and a customer service focus to ensure accurate billing related activities are completed for projects. Billing & Code Management Specialist is responsible for processing all billing & code management activities for special projects. The Billing & Code Management Specialist will work directly to support Customer & Consumers along with the Consumer Operations, Breach Support, project managers, sales representatives, billing services and finance.

What you’ll do

• Work directly with customers, project managers, sales representatives, finance & accounting staff to create accurate and timely billing instructions for all offline billings.

• Will interact directly with customers to issue codes and respond to related inquiries.

• Will manage all code tracking and issue resolution based on customer requests. 

• Maintain a detailed and up to date reconciliation of codes.

• Complete billings for codes in a timely and accurate manner to meet the respective monthly timelines. This includes but is not limited to subscription setup, submission of BAU billing advice and other related tasks.

• Ensure that all partnership calculations have been implemented with the utmost accuracy, in order to guarantee a 100% error free rate. Maintain databases where all pricing related information is retained and updated. 

• Provide generic & customized  billing reports to customers, project managers and sales representatives, by using Microsoft Office, Google Suite and other internal systems for valid, up to date information. 

• Complete monthly accruals and reconciliations, for internal forecasting (GL). Calculate and process all credit adjustments due to new price agreements with retroactive effective dates and other requirements.

• Communicate and resolve concerns to sales and customers, regarding price quotation, discrepancies, and/or any other issues related to invoicing and pricing. 

• Able to handle regular and urgent requests for new and existing billings.

• Conduct investigations to support business & customers with findings.

• Process mapping, documentation and process improvement for billing & code management.

What experience you need

• Post-secondary education (Diploma or equivalent).

• 2-3 years of working experience in a billing environment and/or code management.

• Proficient working with numbers, strong Analytical, listening and problem solving skills 

• Apply critical thinking to understand business needs and come up with solutions.

• Ability to work collaboratively with team members, self-motivated, self-directed and able to work independently, with minimum supervision.

• Strong organizational skills and interpersonal abilities.

• Intermediate Google Suite and Advanced MS Office skills (Excel).

• Experience with JIRA/Confluence.

What could set you apart

• Bachelor Degree in a related field.

• Previous financial services experience.

• Proven track record working with numbers and billing

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