Billing Coordinator (Remote Optional)

Transnetyx is seeking a full-time Billing Coordinator to join our team! 

Location: Open to Central/Eastern Time Zones only | HQ in Memphis, TN 
Schedule: Full-time | Non-Exempt
Salary: starting at $60,000 annually

About Transnetyx

Transnetyx is a Global Biotechnology Software Company. We've built an entire suite of services to help streamline research, so that researchers can focus on what matters most – research that leads to discovery. And supported by a dedicated team of people ready to deliver an exceptional experience.

Transnetyx is headquartered in Memphis, Tennessee, dedicated to advancing research. Since 2000, Transnetyx has genotyped over 25 million samples worldwide with 99.97 percent accuracy, serving thousands of researchers in universities, hospitals, and bioscience companies globally. The company's mission is to help scientists accelerate research by removing redundant tests and optimizing resources through automation.

 
At Transnetyx, we are committed to excellence in customer service and financial operations.  We value teamwork, innovation, and integrity, and we are seeking a Billing Coordinator who will play a critical role in ensuring the accuracy and efficiency of our customer invoicing processes.

Role Overview
As a Billing Coordinator, you will manage complex and non-standard customer billing scenarios, working closely with finance, operations, and customer teams. This is not a data-entry role; it requires analytical thinking, attention to detail, and the ability to execute billing exceptions. You’ll help maintain accurate records, streamline invoicing processes, and support revenue accuracy across our customer base.

Responsibilities
• Manage invoicing for centrally-billed and high-volume customers, including unique or exception scenarios
• Facilitate manual adjustments and discounts while ensuring compliance with company policies
• Audit billing queues daily to identify errors, exceptions, or non-billable items
• Maintain and update customer price lists in billing/order management systems
• Generate reports and summaries in Excel and PDFs to support internal teams and customers
• Collaborate with finance and operations teams to resolve billing inquiries
• Provide support for accounts receivable and collections when needed
• Identify opportunities to improve billing processes and workflow efficiency
 

Required Qualifications
• Associate’s degree in Accounting, Finance, or Business Administration

• 5+ years of experience in customer billing or accounting, or equivalent and relevant experience without a degree
• Intermediate or Advanced Excel skills (creating Pivot Tables, VLOOKUPs)
• Experience with billing or order management systems (NetSuite preferred)
• Strong critical thinking and problem-solving skills
• Attention to detail with ability to manage high-volume invoicing workflows
• Excellent communication and collaboration skills

Preferred Qualifications
• Experience with NetSuite or similar ERP systems
• Exposure to collections or accounts receivable support
• Background in process improvement or workflow automation
• Experience with government customers/contracts and compliance-driven invoicing

Work Environment
• Memphis Metropolitan based candidates are welcome, with in-office collaboration encouraged
• Flexible consideration for candidates in Central or Eastern Time Zones
• Collaborative and hands-on training environment with opportunities for professional growth

Why Join Us?
• Be part of a team where your analytical skills and problem-solving abilities are valued
• Contribute to accurate and efficient billing operations that directly impact the company’s financial health
• Opportunity to grow into an advanced/expert billing role over time

Application and Interview Process
Interested candidates should submit a resume. Candidates meeting the qualifications will be contacted for interviews. As part of the interview process candidates will be required to complete an Excel competency assessment demonstrating intermediate to advanced excel skills.