Billing Supervisor

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role

The Billing Supervisor will play a critical role in overseeing the daily operations of the Accounts Receivable team, ensuring timely, accurate, and compliant charge submission in line with payer guidelines and internal policies. In this leadership position, you'll serve as the go-to resource for workflow questions, providing hands-on support and resolution for escalated issues.

The Billing Supervisor will be responsible for staff development, training, and performance coaching, fostering a team culture focused on accuracy, accountability, and continuous improvement. A strong understanding of the full Revenue Cycle Management (RCM) process is essential, as you’ll also analyze denial trends and support broader billing operations. This role requires a proactive, solutions-focused mindset and the flexibility to contribute to special projects, data analysis, and direct charge entry tasks when needed.

Responsibilities

• Supervise and mentor a team of denial follow-up specialists to ensure timely and accurate resolution of insurance claim denials.

• Oversee daily denial worklists to ensure prompt follow-up within payer filing deadlines.

• Generate and analyze denial reports (aging, write-offs, recovery rates, etc.)

• Serve as the primary point of contact for follow-up workflow questions, providing guidance and resolution support to team members with escalations.

• Collaborate closely with the Billing Manager to monitor key performance metrics and assist in meeting department goals and targets.

• Ensure proper training, onboarding, ongoing development, and timely feedback, performance evaluations, and coaching for Billing Specialists to maintain high accuracy, productivity, and support professional growth and accountability.

• Monitor daily follow-up workflows for completeness and accuracy, identifying trends, inconsistencies, or bottlenecks and implementing corrective actions as needed.

• Maintain a working knowledge of the full Revenue Cycle Management (RCM) process, including patient registration, insurance verification, coding, billing, and collections.

• Analyze insurance claim denials related to charge entry or billing errors; develop and implement strategies to minimize recurring denials.

• Support the Billing Manager in process improvement initiatives, data analysis, and the development of policies and procedures.

• Contribute to special projects and initiatives to enhance the efficiency, accuracy, and scalability of the billing department.

• Perform follow-up duties as needed, providing direct support to the team and ensuring coverage during planned or unplanned staff absences.

• Provide support for additional Revenue Cycle operations, as needed.

• Perform other duties as assigned.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree strongly preferred.

• Minimum of 5 years of billing experience, including at least 3 years in a supervisory role.

• Proven experience in leading, training, and supporting team members in a healthcare billing environment.

• Proficient knowledge of healthcare revenue cycle, charge entry processes and billing requirements; expertise in Behavioral Health strongly preferred.

• Strong understanding of payer guidelines, and insurance claims workflows, including denials and resubmissions.

• Excellent verbal and written communication skills; ability to coordinate with cross-functional departments and relay clear guidance to team members.

• Strong attention to detail, time management, and problem-solving skills, with the ability to prioritize and delegate tasks effectively.

• Willingness to work alongside the team and provide support during staff absences or high-volume periods.

Time Off:

• Flex PTO (3-5 wks/year recommended) + 11 paid company holidays.

• Generous parental leave.

Core Benefits:

• Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families.

• Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance.

• Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources.

• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!

• 401(k) retirement plan.

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at [email protected].

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