Acts as the bridge between business stakeholders and technical teams by gathering and documenting requirements for ServiceNow initiatives. Develops user stories, process flows, and acceptance criteria; analyzes workflows, facilitates stakeholder workshops, supports solution design, coordinates UAT, validates delivered solutions, and maintains project documentation. The role also identifies process improvements and supports data and workflow analysis across enterprise systems in Agile environments.
This is a remote position.
The Business Analyst will act as the bridge between business stakeholders and technical teams, translating business needs into clear, structured requirements for implementation across ServiceNow. The role focuses on analysis, documentation, process improvement, and supporting successful delivery of digital transformation initiatives.
Key Responsibilities
- Gather, analyze, and document business and functional requirements.
- Translate business needs into user stories, process flows, and acceptance criteria.
- Work closely with ServiceNow development teams to define solutions.
- Analyze current business processes and identify improvement opportunities.
- Facilitate workshops and requirement-gathering sessions with stakeholders.
- Support solution design discussions with technical teams and architects.
- Assist in UAT planning, coordination, and execution.
- Validate delivered solutions against business requirements.
- Maintain clear documentation across the project lifecycle.
- Support data and workflow analysis across enterprise systems.
Required Qualifications
- Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
- 5-8 years of experience as a Business Analyst in IT or digital transformation projects.
- Strong experience working with ServiceNow and/or Salesforce platforms.
- Solid understanding of business process analysis and system workflows.
- Experience working in Agile environments.
Technical & Functional Skills
- Business process analysis and modelling
- User stories and acceptance criteria definition
- Requirements gathering and documentation
- Agile/Scrum methodologies
- Experience with ServiceNow modules (ITSM or related)
- Salesforce platform understanding (CRM workflows and processes)
- Data and workflow analysis
- UAT coordination and testing support
Similar Jobs
Information Technology
Analyze business processes and requirements for ServiceNow implementation projects, draft user stories, translate business needs into technical requirements, and support system design and improvement. Facilitate groups, provide training and knowledge transfer, and coordinate customers with multiple project teams. The role requires independent judgment, strong communication, problem-solving, collaboration, and leadership skills, plus eligibility to obtain and maintain a government security clearance.
Top Skills:
Certified ScrummasterCmdbItilSacmService CatalogServicenow
Information Technology
Lead requirements gathering, process design, and backlog quality for federal ServiceNow implementations. Facilitate stakeholder workshops, create user stories and functional specifications, perform gap analyses, develop workflows and process maps, and coordinate UAT. Establish Agile processes, review designs and test scripts, mentor junior staff, advise on ServiceNow best practices, and ensure compliance with Section 508, FISMA, and NIST standards. Produce SOPs, user guides, training materials, and other federal-grade deliverables.
Top Skills:
Agile/ScrumAzure DevopsFismaHrsdItamItomJIRALucidchartNistSection 508ServicenowServicenow AgileServicenow ItsmSpmVisio
Information Technology • Consulting • Defense
Senior Business Analyst supporting the Department of the Air Force’s enterprise IT program. Elicits and documents hardware and software asset management requirements, translates them into Agile Epics, Features, and User Stories, and facilitates Agile ceremonies. Uses ServiceNow to optimize ITSM, ITAM, CMDB, SAM, workflows, reports, and integrations. Conducts process and gap analysis, supports UAT, collaborates with technical teams, develops training materials, and recommends continuous improvements.
Top Skills:
CmdbCsmHrsdItamItomItsmMicrosoft VisioServicenowServicenow Sam Pro
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
