Business Analyst

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

We are seeking a talented and experienced Business Analyst to join our Data Management and Analytics team at Customers Bank. As a Business Analyst, you will play a crucial role in documenting business, technical and functional requirements, analyzing and wrangling data, providing and driving data-driven insights, analyzing business processes, and providing valuable recommendations to enhance our organization's performance.  You will provide subject matter expertise in the business, the business process and their data. 

Responsibilities:

• Lead a cross-functional team to gather, analyze and document business requirements related to data, reporting, and analytics initiatives.
• Collaborate with business stakeholders to define key performance indicators (KPIs) and develop metrics that help generate revenue, streamline operations, or reduce risks.
• Translate business requirements into technical overviews that can be executed against by engineering, reporting and data sciences team members.
• Perform data discovery and analysis to identify datasets, and/or gaps in dataset, that can be used to solve/meet business requirements.
• Proactively identify and propose solutions to challenging data problems.
• Consider potential data issues before they become problems and propose solutions.
• Facilitate the delivery of on time data initiatives that meet business requirements.
• Identify and assess potential data quality issues and work with Data Governance team to implement appropriate controls.
• Conduct thorough data investigations/report defects, identify root causes of issues, and propose/implement effective solutions.
• Subject matter expertise on the Enterprise data warehouse data, its ETL processes and delivering ad-hoc data requests or navigation assistance.
• Create, support and maintain PowerBI reports, semantic data models and data refresh schedules.
• Stay up to date with industry trends, best practices, and emerging technologies in the field of data analysis and reporting.

Qualifications:

• 2 to 3 years of proven experience as a Business or Data Analyst, preferably in the banking or financial industry.
• 2 to 3 years of experience with banking systems
• Detail-oriented mindset with the ability to prioritize and manage multiple tasks in a dynamic environment.
• Attention to detail and critical thinking mindset to use all the available tools and resources to design and propose innovative solutions that align with business objectives.
• Strong problem-solving skills, process facilitation, project management, and the ability to think critically to identify and resolve business challenges.
• Manages requests/projects with workflow via Kanban boards and updates statuses, due dates and communication via User Stories/Features/Defects (Azure Dev Ops experience preferred, or similar – Jira/Altassian)
• Conducts stand up meetings and uses sound judgement to escalate issues/blockers to ensure deadlines are met
• Self-starter and resourceful in managing workload and expectations from leadership, stakeholders and team members. 
• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Strong SQL skills for data extraction and manipulation.
• Proven analytical skills with the ability to analyze complex data sets and derive meaningful insights.
• Proficiency in data visualization using PowerBI.
• Proficiency in Databases and understanding data models (Snowflake experience preferred, or similar – Azure, SQL, Oracle, AWS, Google)
• Solid understanding of data analysis techniques and methodologies.
• Excellent communication skills with the ability to effectively collaborate with stakeholders at various levels.
• Adept and disciplined at learning new technologies and tools.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.