Business Integration Project Manager

Description and Requirements
The Team You Will Join
Join MetLife's Retirement & Income Solutions team and help shape the future of financial security for millions. As the trusted market leader in institutional retirement, you'll contribute to delivering $5.5 billion in annual benefits payments to almost one million retirees and beneficiaries. Here, you'll work with annuities, risk solutions, and stable value products that help companies reduce risk and maintain financial strength while empowering individuals to retire with confidence. Join us to help solve today's most complex retirement challenges and make a lasting impact on our customers' lives.
The Opportunity
The Business Integration Project Manager is responsible for the intake, prioritization, and execution of strategic initiatives, large and small-scale projects, enhancements, and production support efforts. This role partners closely with business stakeholders and leadership to drive impactful operational transformations-resulting in revenue lift, automation of business processes, and enhanced business continuity-supporting the continued industry leadership of the RIS Life Products organization.
In addition, the Project Manager leads the identification and implementation of workflow and process improvements across RIS Life Products, using data-driven insights to propose solutions that improve organizational effectiveness across the US .
Key Responsibilities

• Lead enhancements, defect remediation, and production support for the Vantage administrative system, reducing manual processes and supporting product-specific solutions.

• Lead enhancements, defect remediation, and production support for the SBR website, supporting internal and external users and promoting self-service capabilities.

• Manage business procedures and documentation processes for RIS Life Products.

• Own and deliver organizational metrics and reporting, identifying opportunities for automation, simplification, and continuous improvement.

• Identify and recommend development and process improvement opportunities across RIS Life Products.

• Responsible for multiple activities related to applying and enhancing the SAFe Agile framework. including applying innovation and strategic thinking to our Agile Release Trains.

• Work with Scrum Masters, Release Train Engineers and Solution Engineers to support Program Increment (PI) sessions, daily huddles and key Agile ceremonies, along with cross-ART collaboration sessions.

Project Management Expectations

• Independently define project scope, inter-dependencies, outputs, and critical path activities; track delivery against established plans.
• Define high-level business requirements, support business leaders with business case development, ROI analysis, and acceptance criteria.
• Partner with stakeholders and SMEs to document objectives, alternatives, risks, and rationale; guide test plan creation and review testing results.
• Identify resource needs, secure alignment, and track allocations while proactively addressing capacity constraints.
• Develop and execute project communication plans, delivering clear status updates through reports and metrics.
• Facilitate effective project meetings, manage action items, and ensure incremental business value delivery aligned with scope.
• Identify and escalate risks and issues; collaborate with teams to propose and implement solutions.
• Provide direction on behalf of the Product Owner to resolve scope, priority, and application-related conflicts.
• Lead, motivate, and influence cross-functional team members in a matrixed environment.

Required Qualifications

• 4+ years of experience in a project management role
• Experience as a liaison between client service and IT
• Strong written and verbal communication skills
• Ability to manage multiple initiatives simultaneously
• Strong organizational, prioritization, and execution skills
• Ability to analyze and interpret data to inform recommendations
• Proven ability to partner and collaborate across teams
• Proficiency with Microsoft Office tools, specifically Excel, PowerBI, Alteryx
• Familiarity with Microsoft Copilot and AI-enabled solution implementation
• Sound business judgment and decision-making abilities
• Bachelors degree

Preferred Qualifications

• Related experience as Agile Project Manager with strong knowledge of Agile principles, concepts and methodology
• Experience with the Vantage administrative system
• Experience with website technology
• Life insurance industry experience

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $74,500 - $80,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid