Manager, Client Engagement

At Code and Theory, we thrive at the intersection of creativity and technology. We empower brands by driving seamless execution, transformative solutions, and delivering exceptional client experiences. Through a culture of invention, our teams turn ideas into impact—creating innovative, memorable experiences for clients and their audiences.

ABOUT THE ROLE

As a Manager, Client Engagement, you’ll play a key support role across client accounts—helping internal teams deliver great work, learning the ropes of client service, and contributing to the day-to-day execution that keeps everything moving.

You’ll work closely with a Director, Client Engagement to support our relationships with clients, learning how to identify business needs, understand client objectives and competitive landscape, contribute to presentations/proposals, and track project progress. This role is designed for someone curious, proactive, organized, and eager to grow into a trusted partner to clients over time.

You will be responsible for deeply understanding your clients, at times better than they know themselves. You will learn to be the conduit between leadership and the wider agency, the translator between client need and agency ambition. You will help support your account lead to create the conditions for great work to happen and will be as a result of building strong relationships across the agency, with the client, and knowing how to bring the right people together at the right time.

You don’t need deep industry expertise yet—but you should bring an interest in digital transformation, new business, have a proactive mindset, and a desire to grow within a creative, technology-driven environment.

WHAT YOU'LL DO

• Support account/business lead and partner with production in managing day-to-day project activities across multiple clients 
• Help prepare and contribute to client deliverables, presentations, proposals and status updates with attention to detail
• Partner with production to ensure quality assurance, timeliness and profitability of project execution
• Partner with production to track project timelines, deliverables, and budgets with internal teams to help keep work on track and assist the business lead on ensuring project success
• Conduct research to support new opportunities or strategic recommendations.
• Lead monthly reporting and updates on this client’s business, including industry trends, evolving market dynamics shaping their strategy, and the opportunities and challenges that impact how we support their growth
• Contribute to how clients experience the agency and help create a premium client experience for the brands you work on
• Collaborate with cross-functional teams to develop outcomes that are requested by the client while respecting the quality expected from the agency
• Document and maintain effective and thoughtful communications with clients
• Help ensure internal communication is clear and teams are aligned on goals and responsibilities
• Learn how to build strong client relationships by observing and contributing alongside senior team members
• Take ownership of building and growing the relationship with the client’s day-to-day contact
• Work with your Manager, Client Engagement and the client as appropriate to diagnose and mitigate project risk
• Serve as an ambassador for Code and Theory, maintaining the highest level of written and verbal communication and acting in our best interest at all times

WHAT YOU'LL NEED

• Relevant digital experience (agency, startup, consulting, or similar client-facing environments)
• Some background in account management, product management, program management, and/or project management or new business development
• Relevant experience in both B2B and B2C clients, issues, and strategies
• Strong organizational skills and attention to detail
• Excellent written and verbal communication
• Curiosity about how businesses operate and how digital experiences can drive results
• A collaborative, flexible, empathetic and proactive attitude
• Comfort working in a fast-paced, constantly evolving environment
• Passion and resourcefulness, and the ability to find answers when they are not obvious

ABOUT US 

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of base compensation for this role is $70,000 - 80,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.